Fran (Hackett) Jurries, Mcp Email & Phone Number

Novi, Michigan, United States

Ann Arbor, Mi

Process OutcomesPlus data for dialysis units nationwide, providing reports, deliverables, and online applications. Allow large pharmaceutical clients to view and track clinical outcomes.• Achieved a 95%+ monthly on-time rate for all client deliverables while managing 40+ data sources. • Oversaw data migration on behalf of 1400+ small dialysis facilities; provided technical support to client’s organization.• Loaded state hospital inpatient discharge/reference data with a CMS association.• Standardized data submissions, substantially reducing errors and decreasing data load time by 2 days (60%). • Designed and oversaw data quality assurance processes; performed project acceptance testing.• Contributed to an error-free transfer of a 14M+ row database to Amgen; acted as an elite team member with access to Amgen’s confidential internal databases, identifying and reporting potential transfer issues.• Trained and mentored new hires on products, data handling / delivery strategies, and IT best practices.• Managed contracted data retention and destruction adherence.• Authored documentation, user guides, project checklists, and detailed work plans to ensure smooth project operations.

Ann Arbor

• Supported the IT needs of 800+ national employees, resolving customer incidents; documented case results in ServiceNow.• Installed, analyzed, and repaired hardware (phones, computers); installed software and created server access credentials.• Trained new hires on hardware / software details and improved employees’ efficiency during new software rollouts.• Developed and maintained technical documentation of standard procedures. Documented new procedures, fixes, and creative solutions to share across internal teams. Researched and recommended new hardware / software solutions.• Administered client and server Lotus Notes email, providing support and rollout of Lotus Notes to remote offices. Supported end-users, managing Notes servers, users, ID files, databases, templates, security, encryption, and documentation.• Monitored performance, disk utilization, and backup & recovery; maintained and provided system administration on servers.

Ann Arbor

• Purchased desktops, laptops, serves, and related hardware or equipment for all company locations.• Maintained customer and vendor contracts with 600+ companies.

Ann Arbor

Responsible for the daily operations of 42 video rental stores. Left due to acquisition by Blockbuster.

Ann Arbor

Interviewed and placed candidates for temporary and full time positions as needed by our clients.

Benefits Coordinator for over 900 city employees. Managed Blue Cross/Blue Shield accounts.