Fran Lynch Email and Phone Number

• Participate in client discovery sessions to gain an understanding of current business processes, challenges and pain points. Document existing processes using Lucidchart.• Collaborate with team to identify areas to eliminate redundancy, increase automation, and add value.• Collaborate with team on third-party applications to be used with Salesforce for proposed solution. Created and presented BRD to client.

• A 5 month in-depth hands on professional training program led by Salesforce experts utilizing live weekly webinars and a real-world case study project to develop Salesforce administration skills.• Training topics and case study project included User Management, Data Management, Security, Custom App development, Sales Cloud, Reports & Dashboards, Automation using Flows & Process Builder, Business Analysis, Risk Management, APP Exchange, Service Cloud, NPSP.• Weekly calls with a Salesforce mentor.

• Collaborated with managing director in the development of Sales business processes to improve profitability and efficiency. Developed monthly reports to track key sales metrics and identify trends, opportunities, and pipeline health.• Established consistent Budgeting process and created reports to accurately capture expenditures to support and drive competitive pricing strategy.• Set up CRM system on Monday.com to streamline sales data and effectively manage sales pipeline and qualify, track and follow-up on leads.• Researched and prospected qualifying leads in multiple sales verticals using LinkedIn Navigator Apollo.io.

Scholars and Athletes Serving Others (SASO) is a non-profit philanthropic organization dedicated to service and combating social injustice in our community.As the Co-President of both SASO Boys and SASO Girls organizations, oversaw a 12-member Executive Board and was responsible for a wide range of internal oversight and outreach functions that enabled SASO to grow and support its mission including strategic planning, philanthropy relations/recruitment, membership campaign, communications/PR, and finance/budgeting.Awarded the Compassion in Action Award from the Bridgeport Rescue Mission in 2017.

Developed grassroots marketing campaign for recruitment, annual budget, obtained 501(c)3 designation, set-up and managed banking and monthly financial reporting.

Led systems development and implementation for New Client Start-Ups/Conversions for private label credit card applications. • Managed cross-functional teams through all phases of SDLC utilizing Six Sigma DMAIC to implement system requirements of new clients onto GE Capital platform.• Received GE Capital Business Impact Awards and GE Capital Quality Awards for successful implementations and improving IT development processes.

Led legacy systems technology transformation projects for private label credit card Accounts Receivable, Posting & Billing, and Print Stream applications (processed transactions for 22M cardholder accounts/month). • Delivered hands-on leadership to a diverse team of developers, consultants, OSDC resources both on-shore and off-shore and business analysts though all phases of multiple legacy system transformation projects.• Engaged with stakeholders to recognize dependencies and ensure strategic alignment.• Trained and revitalized development teams to instill quality project management standards.• Received GE Capital Pinnacle and GE Capital Quality Awards for improved system design, quality, and successful legacy system modernization.

Led design, development and multinational rollout of the lease pricing component of a $30M International Customer Financing System (ICFS) marketed and implemented globally across IBM Leasing (still used today).• Provided hands-on leadership to a cross-functional team of 20+ resources consisting of IT developers, contractors, architects, and business analysts in all phases of the software development lifecycle (SDLC) utilizing Waterfall methodology.• Led business requirements analysis utilizing international JADs to collaborate with internal and global stakeholders to ensure alignment with domestic and international legacy systems.• Presented sales deck and system prototypes at client workshops in multiple countries.• Negotiated with global stakeholders to ensure planned software releases supported global leasing strategy.• Received IBM Presidential Excellence Award and IBM Chairman Excellence Award in recognition of outstanding project results supporting global IT strategy.