Fran Lyons Email & Phone Number

Arizona - Home Office

Deliver Slack and SharePoint solutions and services to clients that need assistance with installations, third-party apps, customizations, and general environment troubleshooting. Other responsibilities include application setup and monitoring of the environment to maximize uptime and performance.

Illinois, Home Office

Accepted advancement to provide Tier 3 technical assistance for 20+ software applications developed internally or acquired from other vendors. Analyze issues to determine root cause related to data and programs and coordinate, with senior development staff to handle complicated problems that require code changes. Proactively monitor and update data and applications to ensure data integrity and overall customer satisfaction.* Quickly resolve technical and training issues. 3,066 cases closed in 2013.* Performed testing and system troubleshooting for major project to disengage legacy contracting / finance system in favor of .Net applications and/or Oracle EBS. This was the largest technological undertaking in Dealer Services' history.* Create Oracle SQL queries and updates to provide data analysis, reporting, and issue resolution.* Undertook mid-level support of BMC Footprints (support, knowledgebase, and asset management system)* Developed a VB.NET web application in June 2012 that has functioned issue-free since that time.* Performed VB.NET code changes and releases for enhancements or issue resolution, as well as develop and maintain web applications.* Conduct training overviews for application support team, highlighting custom applications.* Mentor application support analysts and business analysts on custom application design and functionality.* Participate in testing, developing test plans and test cases, and managing defects.* Develop support documents including plans, flowcharts, checklists, and procedures to be used by the rest of the support team. 43 Documents submitted in 2012.* Provide Oracle ERP assistance in A/R Customer, Inventory, and Order Management.

Chicago, Il

Accepted advancement from one of the country’s top three credit bureaus to manage multiple application development projects for the Project Assurance & Metrics group which included defining business development requirements, developing technical architecture and testing systems within specified timelines. Worked in partnership with company management, project sponsors and stakeholders to greatly improve service levels while effectively coordinating daily workflow of the project team.

Athens, Georgia Area

As a Personal Banker, I educated new and existing customers regarding the company's financial products using needs assessment and consultative selling techniques. As a Loan Officer, I submitted loan applications to underwriters to determine financial viability, based on prior banking history and creditworthiness.