Frances (Fran) M. Email & Phone Number

Richmond, Virginia, United States

Engaged as a part-time employee. Manage DMAS Academy mailbox by scheduling training events and sessions including set up, tracking, reporting administering through the Learning Management System (LMS).• Develop weekly training reports for the Chief of Staff• Designed and Developed dashboard reporting for all Compliance, LinkedIn Learning and DMAS Academy• Developed SOPs for all DMAS Academy processes• Developed process documentation for Learning Management System • Developed DMAS Learning Catalog • Maintain content on DMAS Academy intranet website • Manage Professional Development forms tracking, processing and providing weekly budget updates• Design surveys using Microsoft forms for all training events and analyze the results

Henrico County, Virginia, United States

Engaged as a temporary employee with Ajilon, a client of VCU Health Systems. Manage Onboarding tickets through ServiceNow.• Process 15-20 monthly on-boarding transactions (new hire and transfers) accurately and within SLA timeline.• Primary point of contact for managers and team members on matters of HR policy, procedures, benefits and on-boarding of new hires.• Responsible for assessing and determining appropriate protocols for responding to inquiries.

Glen Allen, Virginia, United States

Engaged as a temporary employee with Randstad, a client of Markel Corporation. Managed Markel University mailbox by scheduling training events and sessions including set up, tracking, reporting and assessments administering through the Learning Management System.• Designed an In-Take Form using Excel, Designed New Business Process and Designed Service Level agreement for Markel University collaborating with HR Learning and Development team. This will increase efficiency and productivity for the HR Senior Analyst. • Provided First Level Support for ServiceNow Tickets for Markel University issues, enabling timely and efficient response to issues.

Richmond, Virginia, United States

Managed the annual Information Technology training budget, developing quarterly training report for Senior Management on how training dollars were spent and staying within 5% of annual budget. Volunteer Coordinator for Information Technology.• Managed Annual Training budget, providing a cost avoidance of $100K - $200K annually.• Supervised Contractor employees, ensuring IT University Service Level Agreements were exceeded.• Simplified the IT University dashboard using Excel charting, optimizing efficient analysis and enabling improved productivity time by 3-5 business days.• Trained Information Services employees on new Learning Management System, significantly improving effective self-service process.

Richmond, Virginia, United States

Managed departmental priorities in order to effectively schedule and handle the Vice President’s time and workflow, maintain the VP’s calendar, including personal appointment, coordinating, and scheduling travel itineraries.• Provided general support duties including composing, editing, and proofing correspondence, reports and presentations. • Handled sensitive and confidential materials and matters, while adhering to compliance procedures and processes.