Fran Maxwell Email & Phone Number

Falls Church, VA, US

Washington DC-Baltimore Area

• Managed a small team and ensure appropriate delegation and workload management along with performance management tasks as dictated by Gartner processes and policies
• Partnered with leadership team to develop resources for staff to improve business outcomes
• Effectively implemented initiatives, collaborated with relevant stakeholders and identified resources to achieve desired outcomes
• Actively participated in process improvement of event operations from an internal and attendee perspective (consistency across events, data and reporting to the line, attendee registration and communication, onsite.
• Lead the Virtual Events team through the transition to Gartner systems, defining and documenting new processes

• Oversees projects and supervises the day-to-day operations of the Online Producer Team, while ensuring everyone is working to their full potential and effectively as a team
• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
• Maintains superior service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements
• Supports various learning technology initiatives, including webinars, podcasts, online courses, self-paced eLearning, audio recording/editing, and producing streaming videos
• Assists students in virtual (synchronous and asynchronous) deliveries with technical issues, including login, site navigation, and online tool functionality
• Trains and supports over 400 employees and instructional contractors, and customers using CornerStone OnDemand (CSOD) learning management system (LMS)

Tyson's Corner, VA

• Supported various learning technology initiatives, including webinars, podcasts, online courses, self-paced eLearning, audio recording/editing, and producing streaming videos
• Assisted Learning Development staff with creating production-ready course files
• Monitored and directed online course traffic to act as a conduit to ensure that questions/comments are captured and forwarded to the responsible individual
• Assisted students in virtual (synchronous and asynchronous) deliveries with technical issues, including login, site navigation, and online tool functionality
• Provided support and training on existing emerging learning platforms, practices, and technologies

Alexandria, VA

• Managed appropriate access and functionality of the virtual training platform and developed and maintained the virtual training course schedule for both corporate and public seminars
• Coordinated the virtual classrooms by utilizing Adobe Connect Pro, providing technical support to all end users, and maintaining the archive library of all seminars
• Trained and supervised a team of technical producers as after-hours support specialists
• Utilized project management methods to manage onsite operations at venues, recruits and trained on-site coordinators to staff SHRM seminar registration process and serve as key liaison for meeting vendors
• Responsible for devising an executable plan to transition classroom learning to virtual learning, by ensuring that content and activities work well within the virtual platform. The tasks necessary for the success of.
• Analyzed monthly financial reports and reported discrepancies and trends to a team of 10 using Adaptive Insights budgeting software

I engaged in a number of cross-departmental web-based activities that support multiple areas and functions including (but not limited to) the SHRMStore, E-learning, Webcast program, multimedia/video program, SHRM Virtual Conference initiatives, SHRM’s social media platforms, and the SHRM Compensation Data Center.

Supported three Field Advertising Sales Representatives in the pursuit and execution of revenue ad campaigns for SHRM Media. Coordinated three monthly MarketFlash email to advertisers and prospects, including assembling content from internal sources and creating and launching email blast.

E-Learning Graduate Certificate, Learning Technologies

Bsba, Marketing

Activities and Societies: Delta Sigma Pi