 Responsible for monitoring and maintaining quality and compliance to ensure programs tandards are consistently met.  Provide weekly and monthly reports to senior managers on performance and outcomes. Identify training needs and recommendations to improve customer experience. Collaborate with Client Services and Operations staff to troubleshoot escalated issues.  Act as Liaison between Client Services and Operations to resolve internal process concerns.  Assist in the… Show more  Responsible for monitoring and maintaining quality and compliance to ensure programs tandards are consistently met.  Provide weekly and monthly reports to senior managers on performance and outcomes. Identify training needs and recommendations to improve customer experience. Collaborate with Client Services and Operations staff to troubleshoot escalated issues.  Act as Liaison between Client Services and Operations to resolve internal process concerns.  Assist in the planning, monitoring and deployment of new changes in system functionality. Show less

 Coordinated services for a compliment of 27 staff members and five managers. Created database system to manage contact information for several hundred school districts throughout five states. Organized Medicaid services data and daily, weekly, and monthly reporting in Excel and Access. Designed and monitored billing reports for school districts and counties including revenue, Medicaid services and compliance with federal claiming regulations. Worked with Operation… Show more  Coordinated services for a compliment of 27 staff members and five managers. Created database system to manage contact information for several hundred school districts throughout five states. Organized Medicaid services data and daily, weekly, and monthly reporting in Excel and Access. Designed and monitored billing reports for school districts and counties including revenue, Medicaid services and compliance with federal claiming regulations. Worked with Operation Coordinators and Quality Assurance Coordinator to ensure Medicaid claims were submitted correctly.  Coordinated submission of Medicaid claims and maintained database for tracking purposes.  Ensured HIPAA compliance through development and coordination of CHCF Secure server. Show less