Fran Sharp Email & Phone Number

Engage and build relationships with key stakeholders within the department.Use my communication skills to liaise and negotiate. Understand the business requirements and constraints of different business areas.Formulate appropriate solutions and send clear business communications to fellow advisors, the Management group, and other stakeholders.Manage and motivate a group of six Viewpoint representatives.Lead the group in the execution of successful departmental events such as the Development Drop-In Clinic and the Viewpoint Roadshow.

Providing a telephone contact point for customers experiencing financial difficulties.Having quality conversations to understand the customer needs and negotiate appropriate outcomes for both the customer and the business.Having a detailed understanding of systems, processes, and regulatory requirements within the financial sector.Meeting and exceeding set targets.Identifying, handling and resolving customer complaints.Providing new starters with one to one coaching sessions, weekly reviews and constructive feedback.Team manager cover, providing support and fulfilling the daily requirements of a team manager to cover absence or holiday.

Collating weekly figures and ensuring targets are met.Encouraging and inspiring staff to produce excellent results.Problem solving in a fast and efficient way, dealing with complaints and accepting accountability.Visual Merchandising and Stock rotation - best-sellers, pushing new product, supervising stock-take, recalls, etc.Providing fantastic customer service at all times.Regularly updating my product knowledge and rolling out information to staff.Helping struggling stores by identifying issues and devising solutions.