Fran Small Email & Phone Number

Chantilly, VA, US

• Responsible for creating and maintaining RMF Package for accreditation
• Secure, Implement, Maintain and Update Platform IT Servers & Workstations for SCADA equipment.
• Equipment includes Physical and Virtual Hardware. Systems include VMWare, Windows 10 and Windows Server 2016, Active Directory and SQL Server 2016 R2 on stand-alone networks.
• Review & apply STIGS as needed to servers & workstations to meet DoD security standards using domain group policy settings for a standardized environment.
• Plan and implement any sever upgrades, maintenance fixes and vendor supplied patches.
• Develop policies & procedures for maintaining AFRL Platform IT Systems

Analyze data and report on the different stages of the SecureView ProgramInstall, organize and configure SecureView servers in a VMWare virtual server environmentInstall, configure and troubleshoot SecureView client workstationsLevel 2 helpdesk support for SecureView Program OfficeTroubleshoot Citrix, Oracle, SQL and WSUS servers in and related to the.

Utica, New York, US

Responsible for stable management and maintenance of the Windows platform domain for all local and remote locations of HGS (Windows 2003,2008 R2 & 2012 R2 servers)Evaluate, organize, configure and maintain the Active Directory infrastructureDevelop and deploy Group Policy to enforce HIPAA regulationsMaintain the Virtual Machine Platform (Hyper-V) for all.

Syracuse, NY, US

Responsible for maintaining client computers in 6 different geographical locations using Teamviewer and Remote Desktop Diagnose, resolve and document hardware, software and network issuesMaintain Active Directory, Exchange,WSUS and other Windows 2008 Servers

Portland, Oregon, US

Responsible for auditing Network, Windows, Linux and Unix systems for accuracy and DISA STIG compliance Validate security baseline information for 2012 CMS Section 912 Evaluation

Administrator for 25 Windows 2003/2008 Servers, 75 Windows 7/Vista/XP/2000 workstations for AFRL, Research and Development Programs in the Command and Control Concept Technology Center.Responsible for all phases of Windows support for three TBMCS suites, including maintaining a domain controller using Domain Name Service (DNS) and Windows 2000/2003 Active.

Responsible for all phases of the AFRL network installation and diagnostics.Network workgroup manager, for two subnets, included maintaining and enforcing government approved security levels on approximately 100 workstations and three servers utilizing a variety of Windows server & client operating systemsInstalled, configured, analyzed and resolved.

Ensured that a high standard of customer service was delivered to the more than 3,000 individual and corporate customers of Borg Internet Services. Developed administrative policies and procedures to promote the effective and efficient operation of the company.Recruited, trained supervised technical support staffDeveloped and staffed exhibits for trade.

US

Administered branch computer resources; trained customers on use of electronic banking products; resolved customer complaints, documenting the solutions

Traveled nationwide, installing and supporting POS systems, including customer training.