Fran Williams Email & Phone Number

Springfield, Il, Us

Louisville, Kentucky

• Oversaw all alumni relations and continuing education (CE) initiatives for the University of Louisville School of Dentistry (ULSD). • Alumni events included, but were not limited to, hosting graduates when in town, planning receptions at local and national dental professional meetings, planning donor events and class reunions. • School liaison to three alumni councils. • Planned and administered CE calendar, courses, and curriculum. • Oversaw CE budget, website, registration process, and all marketing initiatives to promote courses. • Managed all logistics for CE instructors, venues, catering, staffing, and curriculum follow-up. • Prepared and monitored office compliance while maintaining ADA CERP (accrediting agency) guidelines. • Worked with faculty to identify CE topics and speakers for program events that is contemporary and relevant for both practitioners and faculty.

Louisville, Kentucky Area

• Protect and maintain all sales systems, controls for rooms, and computer files. Follow all procedures to ensure compliance from sales managers when working with Delphi.fdc (Salesforce), and all reports or files.• Evaluate and distribute sales leads to national, express, and catering sales managers from multiple points of contact. • Manage and optimize function space to ensure effective use of space.• Analyze historical demand and create best practice scenarios to measure business opportunities against ideal date patterns, rooms to space ratio, food and beverage contributions and total revenue.• Track and audit all space assignments on a daily basis.• Daily logging and distribution of definite and tentative bookings, cancellations, and revaluation’s.• Generate the Weekly Sales Activity Report.• Generate 30-60-90 day forecasts as needed by the Director of Marketing and Director of Sales.• Preparation and typing of Monthly Inventory Growth Analysis.• Distribution of Housing Pick-up Reports and convention memorandum from Convention and Visitors Bureau.• Provide group history to other hotels as requested and obtain history from other hotels as needed.• Attend bi-weekly Sales Meetings.

Louisville, Kentucky Area

• Served as the chief liaison between all internal operational departments including Convention Service Managers, Catering, and the onsite meeting contacts. Was always highly visible and responsible for facilitating exceptional client service by acting as the single point of contact for addressing special needs and requests. Maintained detailed knowledge of 20,000 sq. feet of hotel meeting space, multiple event details, and group dynamics to create a successful event and memorable experience for every client. Responsibilities:• Assisted Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments.• Maintained clear, concise, constant communication with other Event Concierge team members and Managers to ensure a seamless experience for clients.• Managed and assisted in all aspects of hotel events including day to day coordination as well as long term planning efforts.• Ensured that room and space arrangements were to specification prior to multiple meetings, conferences, and special events taking place simultaneously.• Coordinated with numerous departments (Set-up, Engineering, Audio Visual, Banquets, Valet, Front Desk, Housekeeping, Security) to complete pre-approved contractual requirements in order to ensure client satisfaction upon their arrival.• Proactive problem solving, keeping clients advised on current status of events and functions, including items pending that needed follow up.• Maintained excellent time management skills, multi-tasked and prioritized multiple requests and incoming information to manage client’s requests and expectations in order to facilitate a seamless experience for them and their guests.• Proficiently utilized both Delphi.fdc (Salesforce) and OPERA software systems.

New York, Ny

● Oversaw and provided leadership for strategic planning and management of special events and alumni relations in the New York City area; supervise, train and manage performance of staff.Key Achievements:● Executive Director to the Columbia Law School Association’s Alumni Board of Directors with leadership of three annual board meetings including identification of speakers, location, catering, agenda development, and resource allocation of volunteers and committee members.● Spearhead planning and oversight of major board meetings in New York for the Board of Visitors, International Advisory Board, and the Israeli Center Advisory Board.● Proactively cultivate and maintain key relationships to recruit new members and enhance alumni experience.● Oversee development and administration of all communications to over 18,000 alumni from Development, Alumni Relations, the Dean’s office, plus 29 centers and 24 programs at the Law School.● Point of Contact for three major annual donor events and formal luncheons for over 300 guests with responsibility for creation and management of printed and emailed invitations, recordkeeping of attendees, and event oversight.

New York, Ny

Key Achievements:● Managed the Visiting Speaker Luncheon Series for the Dean of the Law School with oversight of selection of guest speakers, preparation of invitations, catering management, and maximization of student participation in collaboration with Student Services.● Managed website and marketing initiatives to ensure accuracy of online communications to alumni.

Atlanta, Ga

Key Achievements:● Public Relations Agent and representative responsible for management of over 40 seminars annually including marketing, venue and speaker selection, database administration, and topical agenda development.● Leadership for all GBA events with up to 200 attendees including Leadership Conference, BankPAC Golf Classic, Board Meetings, State Group Meetings, Legislative Receptions, and Annual Conventions.

Bachelor Of Science, Recreation & Leisure Services Administration With Emphasis On Special Events

Activities and Societies: Member, Rho Phi Lambda Honor Society

Certificate Program, Conference & Meeting Management

Center for Continuing Education