• Lead cross-functional project teams, managing all project lifecycle activities associated with projects that are long-term, line of business-wide and medium to high risk, scope, complexity• Execute end-to-end project management using the Enterprise Project Methodology, demonstrating ownership of the entire process from beginning to end• Manage matrixed project team across the organization, including Technology, Operations, Legal, Compliance, Finance and other impacted partners• Drive delivery of all project deliverables including business case, requirements, project planning, testing, implementation, and closing.

• Managed global project initiatives, client servicing, and project implementation coordination for large, complex and specialized client requirements• Organized internal and external project management activities to ensure timely and smooth client implementation process• Managed requirements gathering, development, setup controls, testing, and implementation of project deliverables• Managed direct client and line partner interaction through efficient client interaction abilities

• Fostered line of business partnerships with marketing, sales, legal, risk & compliance, and technology teams to provide seamless customer offers and targeting campaign experiences via integrated channels such as online banking, mobile apps, home loan origination platforms, financial and contact centers• Increased software release productivity by enhancing user acceptance testing procedures which helped reduce software release defects, improved delivery of business requirements and enhanced utilization of resources• Ensured all phases of planning, design, development, implementation and control of workflow processes are executed using a structure methodology framework all within pre-defined service level agreements • Performed detailed research, documenting of the process, testing of procedures, ensuring the adherence to approval process and auditing of materials. Understand all functional concepts of marketing and communication changes

• Managed team operations and support the execution of projects and functional process workflows mandated by federal/state mortgage foreclosure regulations and governance, • Demonstrated abilities to lead and manage projects using project management DMAIC framework• Served as a subject matter expert for defining new business processes and working closely with risk and compliance to ensure operational risk and regulatory guidance is implemented accordingly• Analyzed present-state, developed alternative future state approaches and facilitated implementation

• Managed large loan portfolio including: collected and analyzed financial documents, validated and calculated income, analyzed credit reports, cleared Underwriting conditions, ordered property valuations, reviewed flood certifications, completed NPVs and modification analysis, identified and proposed workout solutions meeting investor guidelines, decided modification requests within delegated signing authority, communicated modification approvals and declines, and ensured proper closing of completed modifications• Ensured that quality controls, refine methods for monitoring and measuring quality are all incorporated in full project life cycle• Supported management initiatives and directives by being a top producer; foster a positive/high-energy attitude and always leading by example (awarded “Certificate of Achievement” by management for “The Teamwork Award”)

• Gained extensive knowledge of mortgage origination, servicing, collection, loss mitigation, department/team management, underwriting guidelines and banking operations for FANNIE MAE, FREDDIE MAC, FHA, VA,• Responsible for the scoping, analysis, development, implementation and editing of procedures, and related communications supporting the Mortgage Loan Modifications and Short Sales line of businesses,• Developed excellent knowledge of federal laws, adhered to strict compliance relating to fair lending, financial privacy, collections, 3rd Party inquires, Foreclosure and Bankruptcy

• Provided consulting services and financial analysis of REO liquidation portfolios and sales forecasts to several investors: South Carolina Bank & Trust, Carolina First, First Citizens Bank, First National Bank, BB&T, SunTrust• Managed a portfolio of client referred REO (Real Estate Owned) assets. Primary accountability included the liquidation of assets through aggressive and proactive marketing techniques while mitigating client losses,• Maximized total return for each assigned asset through the analysis of property efficiencies and identifying opportunities for improved performance,

• Managed large and complex Data Warehouse project. The goal of the new system was to create an integrated data store environment for various operational systems using the latest technology infrastructure of hardware and software. Authored statement of work, managed project plans for multiple applications/owners, development teams, providers with different timelines and requirements, following the overall project strategy and methodology.• The online service can be accessed via http://dwexternal.co.mecklenburg.nc.us/ids• Successfully completed the design, development and deployment of Mecklenburg County’s newest Real Estate portal:http://meckcama.co.mecklenburg.nc.us/relookup. The portal provides various ways to research detailed information about properties in Mecklenburg County Goverment.

• Acquired a broad knowledge of banking and financial skills while developing and supporting critical applications: Lockbox, Sweeps, ACH, Control Disbursements and Electronic Funds Transfer,• Assessed project scope, defined time tables, projected work plans and planned implementation tasks for new system initiatives using in-house project management methodology.