Consultant
Fran Moore, Llc
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Fran Moore Email & Phone Number
Consultant
at
Fran Moore, LLC
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✓ Verified July 2026
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Who is Fran Moore? Overview
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Fran Moore is listed as Consultant at Fran Moore, LLC, based in Atlanta Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Fran Moore.
Fran Moore previously worked as Senior Customer Success Operations Associate at Athenahealth and Manager, Client Relations at Namely. Fran Moore holds Bachelor Of Science (B.S.), Sociology from University Of West Georgia.
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Fran Moore, LLC
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Profile bio
About Fran Moore
Experienced leader with over 6 years in Customer Success. I help companies focus on client adoption and retention through innovative playbook strategies, leveraging existing tech stacks, and coaching and training for CSMs. Some examples include: -Built out the core competency map for the Customer Success team at Namely -Kicked off the rollout for Chorus call recording and created enablement materials for all of Customer Success -Designed and developed a lunch and learn program for the CS team to upskill in areas such as product knowledge, call planning, prioritization of BoB, and sales and negotiation workshop-Created a podcast marketing agency and built out strategies to retain 24 clients from a variety of industries while managing 12 contractors -Drove adoption of Gainsight CS across the department and increased user base by 25% to streamline customer success operations I get excited about opportunities where I can build out new strategies to increase client retention and coach CSM to reach their highest potential while being their authentic selves.
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Fran Moore's current company
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7 roles
Fran Moore work experience
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Senior Customer Success Operations Associate
Manager, Client Relations
May 2023 - Sep 2023
Customer Success Lead
Apr 2022 - May 2023
Chief Executive Officer
As the leader on client performance calls, I discussed up to date metrics and plans to enhance client performance with my team and updated client benchmarks and goals through subscribing to newsletters for industry updates.I built client reports and reviewed data with clients to increase utilization and presented new services and offers to existing clients to encourage expansion of services. I tracked potential client leads and upsells opportunities within a CRM system in addition to creating client contracts, renewals, track client retention and attrition rates, and review client escalations and work to mitigate potential attrition risks.
Dec 2019 - Oct 2021
Customer Success Manager
I conducted B2B relationship development and managed critical/complex/escalated client issues through analysis and collaborative strategy development. I also hosted weekly issue calls with executive clients and discuss potential resolutions to current issues with their C-Suite level executives and senior leadership. As an internal advocate for executive clients, I engaged with internal teams on the client’s behalf and worked on projects internally to improve training by creating articles to assist new associates with day to day activities and identifying service gaps and reports them to the product teams.
May 2017 - Jan 2020
Implementation Analyst
To communicate effectively with internal teams and external clients/partners to deliver product information, I properly managed client’s expectations, providing timely status updates. I supported client implementation activities on-site and serve as a primary client contact on athenaNet as well as a resource for other athena staff (e.g., implementation lead, project management, etc.) in addition to evaluating client athenaNet user proficiency on-site. I provided on-site support during the “go live” period and post “go live” transition and remote nerve center phone support during the “go live” period and post “go live transition.I developed and maintained an understanding of best practices to use in coaching our clients to success and contributed to an online library of team training tools and documents. I also supported ongoing, real-time client training and troubleshooting needs in the Client Support Center.
Aug 2015 - May 2017
1 education record
Fran Moore education
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University Of West Georgia
FAQ
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What company does Fran Moore work for?
Fran Moore works for Fran Moore, LLC.
What is Fran Moore's role at Fran Moore, LLC?
Fran Moore is listed as Consultant at Fran Moore, LLC.
Where is Fran Moore based?
Fran Moore is based in Atlanta Metropolitan Area, United States while working with Fran Moore, LLC.
What companies has Fran Moore worked for?
Fran Moore has worked for Fran Moore, Llc, Athenahealth, Namely, and The Pod Factory, Llc.
How can I contact Fran Moore?
You can use AeroLeads to view verified contact signals for Fran Moore at Fran Moore, LLC, including work email, phone, and LinkedIn data when available.
What schools did Fran Moore attend?
Fran Moore holds Bachelor Of Science (B.S.), Sociology from University Of West Georgia.
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