Frantzia C. Email & Phone Number

• Performed venipunctures and capillary draws on a diverse patientpopulation, including healthy individuals and those undergoing cancertreatments.
• Maintained accurate patient records, adhering to HIPAAregulations, and resolved billing discrepancies related to phlebotomy servicesin coordination with the billing department

Scheduling new patient appointments throughout New England region with working along side other departmentsCreating, verifying modifying medical history and insurance information for new and established patients. Answering inquiries through the online data base, email and live calls in a fast paced environment Requesting and entering prior authorizations.

• Assess training needs across the organization and collaborate with key stakeholders to identify performance gaps and develop targeted training strategies
• Design and implement training programs, including e-learning modules, workshops, and blended learning initiatives, to address identified needs.
• Collaborate with subject matter experts to develop and update training content based on industry best practices and organizational requirements.
• Collaborate with various teams such as IT, C-Suite, etc with development to plan project sprints
• Spearheaded, identifying, implemented a new, improved training policies to support company needs and employee wellbeing.

Somerville, Massachusetts, United States

• Managed all daily activities within the store including customer service, sales data analysis, and visual design, and using excellent communication, attention to detail, customer service skills.
• Trained and developed numerous number of colleagues through orientation and interviews for assimilation of store processes, values and toolkits while reducing onboarding time using team-building skills.
• Increased customer satisfaction regional standing from 8th to 4th, responsible for reports of daily, weekly, and quarterly forecast using organization gaining sales data analysis skills and product management.

Boston, Massachusetts, United States

• Implemented and led quality assurance processes and systems in collaboration with the director as well as project management. Improving patient care and satisfaction.
• Worked closely with management and staff from other clinical areas to ensure clear lines of communication around regulatory HIPPA/OSHA compliance and work ethics.
• Oversaw department billings, budgets, supply ordering, project management, and practice manager responsibilities for fast paced clinic.
• Worked alongside as well as supported development and software quality assurance to ensure optimal progress and stability for stakeholders.

Boston, Massachusetts, United States

• Performed patients’ bone mass calculations to facilitate bone health, recorded vital signs, performed blood draws developing medical assistant and assistant administrative experience
• Handled prior authorizations and scheduled miscellaneous patient appointments, using organization skills
• Prepared chart prep and fulfilled various physicians inquiries in both the office and clinical setting as well carrying out billing for the clinic and prior authorization.

Westwood, Massachusetts, United States

• Working knowledge of CPT and ICD coding, medical coding, and medical insurance
• Working knowledge and ability to navigate through the healthcare system (insurances, Medicare, Medicaid, physician office operations)
• Strong customer service, problem-solving skills in a call center, fast pace environment.

• Set up evaluations and scheduled appointments for patients in relation (to) physical therapy, occupational therapy and speech therapy while case managing to the patient’s needs.
• Overviewed clinicians’ schedules by prioritize patient’s urgency and level of care under guidance of licensed clinician(s)
• Handled payroll responsibilities,assist with onboarding and training of new staff(s) by providing support and feedback

Associate'S Degree, Health/Health Care Administration/Management

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program