Franca Barone Email and Phone Number

- Analyse requests based on customers’ documented logistic processes and requirements in French, Italian and English- Complete necessary information for request handling and classify issues based on appropriate service levels in French, Italian and English- Provide solution for customers regarding platform access issues, software handling problems and invoice checks in French, Italian and English- Translations- Mentoring new hires

(From Jan 2015 until Aug 2017 in Sorrento Office, from Sept 2017 until Dec 2020 in Lecce Office)- Pro-active communication with partners by telephone and by internal messaging to assist with the development of Booking.com’s business- Responsible for maintaining a stable relationship with the accommodation partners- Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize- Responsible for taking Customer Service escalations and solving these in the most efficient manner for the business, partner and customer- Support the organization of events, such as workshops and webinars, for partners

( Assignement)- Manage New Office opening ( Office maintenance support incl. communication with landlord, contractors and suppliers)- Developing, managing and inspiring a team of 6 people coordinators-Ensure KPIs and SLAs are met timely & accurately in line with Booking.com business objectives- Work with management to implement process changes by identifying process improvements- Prepare and conduct performance reviews and keep track of progress during the year

- Responsible for acquire , informing and consulting accommodation partners - Empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform- Build and maintain strong, long-lasting client relationships

- Develop own portfolio market, including negotiating contracts and agreements- Assist with challenging client requests or issue escalations as needed- Build and maintain strong, long-lasting client relationships

- Provide an after sale service to international clients by phone, mails and e-mails- Follow up with the clients through a data base management

- Monitor and improve Hotel occupancy through allottement and rates management- Follow up hotel's contracts and negotiations with agencies, tour operator- Develop customer loyalty programs- Train new staff- Coordinate and supervise bell boys and housemaids work

- Provide customer with a warm welcome, organize bell boys work- Respond to a range of customer requests ( restaurant reservations, Park info, park events reservations)- Provide information and assistance throughout their stay

Receptionist tasks

Office assistant tasks