Brisma Franca Email & Phone Number

WFH

• Set and monitored KPIs to drive team performance, motivating and coaching team members to achieve our goals and continuously improve.
• Developed new strategies to continue improving operational standards and procedures while keeping our client’s needs met and drive client satisfaction.
• Analyzed data to identify trends and potential issues within ticket and chat queues, proactively addressing issues to prevent SLA breaches / Developed and implemented queue management strategies to minimize wait times.
• Implemented a robust feedback system, including regular 1:1s, daily meetings, trainings, and presentations, to keep employees informed and engaged. Coached based on employee weakness through detailed RCAs.
• Provided change management leadership to guide and support employees through project transitions and process improvements.
• Maintained up-to-date knowledge of project-related information, new technologies, and tools, sharing relevant insights with clients, team members, and project stakeholders.

WFH

• Assisted customers utilizing specialized knowledge and expertise to handle complex cases that require a deeper understanding of procedures and tools, or that require additional investigation to make informed judgment.
• Served as a subject matter expert on complex e-commerce cases, providing guidance and support to other team members. Leveraged in-depth knowledge of GDPR, LGPD, CCPA, and similar regulations and safety protocols to.
• Developed and implemented comprehensive training programs for team members, focusing on systems/tools, soft skills, and channel-specific skills to improve performance.
• Provided ongoing support and coaching to new team members, including shadowing and feedback sessions to help them develop the skills they need to succeed.
• Conducted quality control reviews and provided detailed notes and feedback to team members, identifying areas for improvement, and helping them to achieve their performance goals.

Jaboatão, Pernambuco, Brazil

• Provided administrative support for a range of operational activities, including inventory control, warehouse management, and office administration.
• Proved excellent organizational skills and attention to detail, maintaining accurate records and tracking systems to support the office.
• Managed company cash flow, overseeing accounts receivable and payable, and ensuring timely and accurate processing of all financial transactions.
• Oversaw accounts payable processes, ensuring timely and accurate processing of invoices and payments. Also coordinated with vendors and internal stakeholders to resolve issues and discrepancies related to accounts.

Recife, Pernambuco, Brasil

• Unidade de Alimentação e Nutrição (UAN) - Controle de resto ingesta, verificação de ficha técnica, segurança alimentar, auxílio na gestão da brigada, realização de cardápio, acompanhamento de liberação de pratos para.

Recife, Pernambuco, Brasil

• Clínica em pediatria - Recomendação nutricional geral e em casos especiais, trabalhando com crianças diabéticas, obesas e PcD. Clínica em materno infantil - Recomendação nutricional geral e com gestação de alto risco.

Jaboatão Dos Guararapes, Pernambuco, Brasil

Jaboatão Dos Guararapes, Pernambuco, Brasil

Camaragibe, Pernambuco, Brasil

• Núcleo de Apoio à Saúde da Família (NASF)

Recife, Pernambuco, Brasil

Master Of Business Administration - Mba, Customer Experience Management

Bachelor Of Science - Bs, Business Administration And Management, General

Bachelor'S Degree, Human Nutrition

Cabin Crew, Aviation/Airway Management And Operations

CCT ANAC: Recife, 12/17. CMA: Validade: 05/05/21. CANAC: 293959.

Bachelor Of Technology - Btech, Culinary Arts/Chef Training