· Ensure compliance will all corporate and departmental standards· Meet with employees on a regular basis to discuss performance and quality· Report on Key Performance Metrics (KPIs) to the Enrollment Management· Ensure adequate resources and technology are in place· Develop and implement departmental standards and expectations· Analyze and process a variety of TRR and enrollment activities to ensure the execution of standardized enrollment protocols or activities related to it.· Oversee the enrollment, disenrollment and associated activities to assure that the coordinators are following all CMS rules and regulations in conjunction with the insurance company guidelines· Ensure that the department practices meet or exceed the client’s processing standards, procedures and service level agreements· Must be knowledgeable in health care operations and enrollment services and be familiar with TRRs.· Identify process improvement opportunities within the Enrollment department and recommend strategies and workflows to improve current processes· Handles any additional responsibility which may be assigned

This position will oversees the management of the incoming patient calls, by assigning and leading the workflow and workload of the team in an efficient and productive manner, while handling complaints, concerns and questions from patients. The Patient Services Manager will be a highly organized and self-motivated professional who can ensure efficient day-to-day operations for our Patient Services Department and ulimate customer satisfaction, through established key performance indicators ( KPI’s).Duties and Responsibilities: Patient Services Manager tasks include but are not limited to:Develop and set objectives for day-to-day operations.Effectively manage technology and staffing resources to maximize productivity.Evaluate performance with key metrics (accuracy, call-waiting time etc.)Assign and delegate work tasks according to customer demand.Address and resolve complex patient issues escalated by the representatives.Design and implement call center standards and training programs.Carry out performance reviews, capacity planning, and technological evaluations to determine action plans for improved operations.Utilize key metrics to evaluate general performance, and any needs for specialized training.Prepare reports and present call center operations data to management.Maintains and improves call center operations by monitoring system performance, identifying and resolving problems; and managing system and process improvement and quality assurance programs.Maintains professional and technical knowledge by tracking emerging trends in call center operations managementManage activities within the Patient Services department such as obtaining patient registrations and insurance information; screening, confirm and providing information on establishing eligibility.Works closely with management, staff and providers to facilitate continuity of patient flow, appointments, timely response to patient inquiries and interaction between patients and staff.

- Responding professionally and effectively to customer requests and/or issues- Running Microsoft Exchange- Working with Citrix VDI in a Box - Running XenCenter VMs- Running ESXi and vSphere Client Vm's- Execution of technical tasks required to transition customers from sales to ongoing support - Taking ownership of technical issues, and working with customer, partners, and internal departments to resolve problems - Participate in on-call rotation schedule- Document troubleshooting and problem resolution steps - Maintain a working level of proficiency with all Axios services - Other duties as assigned by your supervisor. - Experience in a 24/7 production environment- Excellent troubleshooting skills - Solid understanding of Windows operating systems - Proficiency in Linux operating systems- Work with customers and engineers to gather the information required for service delivery.- Enter customer information into our customer information/ticketing system.- Oversee completion of installation and provisioning tasks- Identify timelines for the installation and update all tools with new and changed dates- Complete various provisioning tasks- Review provisioning and installation tasks to ensure accuracy and completion

- Responding professionally and effectively to customer requests and/or issues - Execution of technical tasks required to transition customers from sales to ongoing support - Taking ownership of technical issues, and working with customer, partners, and internal departments to resolve problems - Participate in on-call rotation schedule- Document troubleshooting and problem resolution steps - Maintain a working level of proficiency with all Axios services - Other duties as assigned by your supervisor. - Experience in a 24/7 production environment- Excellent troubleshooting skills - Running Microsoft Exchange- Working with Citrix VDI in a Box - Running XenCenter VMs- Running ESXi and vSphere Client Vm's- Solid understanding of Windows operating systems - Proficiency in Linux operating systems- Work with customers and engineers to gather the information required for service delivery.- Enter customer information into our customer information/ticketing system.- Oversee completion of installation and provisioning tasks- Identify timelines for the installation and update all tools with new and changed dates- Complete various provisioning tasks- Review provisioning and installation tasks to ensure accuracy and completion

- Provide Support to the Peak 10 Customer Base - Timely resolution and/or escalation of customer issues - Maintain a level of professionalism while engaging with customers - Troubleshoot and document technical issues using Peak 10 ticketing system - Follow Peak 10 Support processes and procedures - Assist in Facility Operations - Complete Facility Rounds - Secure receipt and shipping of packages - General data center upkeep - Follow Peak 10 data center policies and procedures - Participate in Facility Training Programs - Work with Market Facility Operations Engineer on daily data center management - Provision Peak 10 Services - Assist and/or complete physical and logical installations of Peak 10 services - Update all relevant and required documentation - Manage assigned workflow tasks in order to provide timely turnaround to customers

- Assist customers within the Precinct’s Standard Operating Platform (SOP)- Provide initial contact with clients and check in products for service- Perform basic testing to determine product needs and service solutions- Facilitate in-store sales, upgrades, installations and service- Expertise in DOS, Windows 9x/ME/2000/XP/Vista or Mac OS X- Knowledge in troubleshooting hardware, peripherals, software, operating systems and Internet connections - Proficiency in software installations and upgrades - Strong research and problem-solving capabilities

- Engaging the Customer - Promoting world class customer service - Cashier - Sales Rep. - Financing Expert - Inventory - Floor set

- Relationship selling products, services and solutions by getting to know customers and helping solve their unique end to end needs- Asking lifestyle questions to thoroughly understand customer needs, offers relevant services, solutions, and accessories so customer can make informed decision to complete their purchase- Utilize all relevant sales tools to drive profitable growth - Leverages on-line resources, tools, and peer knowledge to self-train- Attends and participate in all required trainings and meetings- Understands and executes store shrink plan