1. Implement and maintain a customer service program to ensure any questions/complaints from customers are identified and handled promptly.2. Evaluate compliance with company processes on emergency service projects, provide feedback/reporting on a daily basis.3. Ensure completion of documentation files as projects are finished.4. Ensure proper communication occurs with clients at project completion through collection of final payment.5. Handle communication with mortgage companies or other third parties to keep payments up to date.6. Prepare monthly contents storage reports.7. Verify all key data is being properly collected in job management software8. Audit estimates prior to submission to clients9. Aid in creating/updating company policies10. Oversee certain marketing activities11. Assist with reception tasks as needed12. Assist with warehouse tasks as needed, including forklift operation, receiving deliveries, loading equipment/contents etc.13. Other duties, projects, and activities as assigned by direct supervisor, company managers, and CEO.