Frances Augustine Email and Phone Number
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Leadership-Leadership Development-Executive Communication-Problem Solving-Program Management-Project Management-Finance-Budgeting-Business Planning-Organizational Development-KPI/OKR Reporting-Operations Management- Dev/Ops- Reliability Engineering-Public Policy-New Business Development-RFP-Recruiting- Nonprofit Organizations-Fundraising-• Reliability Engineering and Dev/Operations Executive Leadership 12 years Tier II and III improving network solutions, redundancy, and availability. Eliminated self-inflicted high severity outages from the customer experience. Noted 70% reduction in ITSM Service Now Incident cases.• Program Management and Project Management including full spectrum RFP, strategy, deployment, operations. Created FCC reporting solution for 100% Government Compliance process and reporting with Zero penalties.• Business and Residential Product Development, Public/Private Cloud integration, launch and maintenance for over-the-top application, desktop applications, software for unified communication product suite including voice network engineering, network translations, design, architecture, tools, AI, Ticket Automation, and FCC reporting.• Budget Maintenance and cost reduction. Saved over 5 million dollars in 2-year cycle for maintenance fees, successfully adopted and integrated self-sparing for all end-of-life product life cycle management. • ITSM Service Now Solution Integration, Ticketing Automation and Performance Management for Business Services, Residential Engineering and associated partners in Unified Communications.• Syndication Operation including RFP creation, ITSM bonding and deployment and all maintenance and break fix support.• Dev/Ops break fix, alerting monitoring, detection for 24/7/365.
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Senior Project Manager- Technology RefreshKoniag Government ServicesAurora, Co, Us
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Program Manager - ItsmNbcuniversal Apr 2024 - PresentNew York City, Ny, UsServicenow ITSM Program manager -
Consultant -Senior Program Manager Iii- Voice Subject Matter ExpertEcco Select--Sgm Info Tech Jul 2023 - PresentSupporting SDWAN Network Deployment, Lab Iterations and Voice Service deployments migrating from legacy environment to next gen Unified Communications and emerging technologies.
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Consulting Project ManagerSand Cherry Apr 2023 - Jun 2023Denver, Co, Us -
Executive Director Voice Operations - Reliability EngineerComcast Jun 2017 - May 2022Philadelphia, Pa, UsResponsible for network Resiliency & Reliability -
Director Voice OperationsComcast Dec 2015 - Jun 2017Philadelphia, Pa, Us
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Senior Manager Mgw & Emergency ServicesComcast Dec 2014 - Dec 2015Philadelphia, Pa, UsResponsible for Operational support of Nationwide IMS VoIP Alcatel-Lucent Media Gateways & Emergency Services for 3nd largest Voice Solutions provider in the United States servicing well over 15 million subscribers.
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Manager Dial-Plan Engineering MbaComcast Apr 2010 - Dec 2014Philadelphia, Pa, Us•Successfully leads, manage, and motivates agile team of 12 including 8 engineers & 3 Software developers, & 1 vendor in the area of VoIP call routing Design & Translations & Tools development of SIP/PSTN architecture for 3rd largest provider in the United States•Lead transformation of work processing toward agile iterative tool development •Ensures lean principles are used in order processing resulting in reducing handoffs and improving efficiency •Oversight of all processes affecting implementation, software application development & system maintenance for nationwide network including Huawei 4 core IMS soft switch ,86 BTS/GenBand VoIP switches, 3+ million monthly network routing updates affecting 10 Million subscribers •Provide cross-functional leadership & guidance of team restructuring/re-branding initiative including development, documentation, & implementation resulting in 26 processes & 15 improvements•Implement cross-functional goal program that resulted in Improved team productivity by 15%•Improve the routing processing and accuracy that resulted in cost savings of 12% and over $1,000,000 dollars saved•Institute process reviews to reduced equipment configuration errors in comparison to design/data specification by 20%•Created statistical analysis process to report on key point indicators SVP level visibility into provisioning flow and productivity. •Improved team task completion metrics from 86% to 98% by instituting cross-training & automation•Ensured Routing & Design Integration, new product launches & completed all work on or before dates•Instituted QA sampling and review to ensure design & order processing accuracy
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Senior Voip/Switch Engineer- VoiceComcast Feb 2008 - Apr 2010Philadelphia, Pa, Us•Promoted to Senior Engineer based on performance•Supported operational requirements and sustained VoIP/Switch activity for Cisco BTS, GenBand Safari, and Huawei IMS switches including patches, upgrades and maintenance•Responsible for outage identification & mitigation; participate in on-call rotation, worked standard & non-standard hours to support network migrations and changes•Trouble shooting & resolution of network SIP/PSTN issues with CLEC & LEC •Implementation of hardware circuit changes/upgrades of Titan 5500 DACS, Acme Packet SRP/SBC, and NetNumber ENUM software/hardware•Investigated customer or public utility complaints to ensure problem resolution and customer satisfaction •Confident presenter and trainer tasked with creating and implementing cross training & departmental documentation
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Engineer Iii- VoiceComcast Feb 2006 - Feb 2008Philadelphia, Pa, Us•Responsible for maintenance and repair of trouble ticketing queue including switch hardware and network translations including break, fix and outage activities in support of Comcast VoIP network.•Test, monitor, and analyze the network to isolate outages across all VoIP Class 5, PSTN, SS7, and SIP Networks.•Assisted in upgrades and patches to ensure service level agreements within compliance•Triage customer care issues for correlation and repair of transport and media gateway issues•Coordinated vendor/carrier installation, organizational readiness testing for VoIP Switches •Supported hardware/software translations for Genband soft switch, Cisco BTS VoIP switch, Acme packet SRP/SBC session controllers including 4250/4500/9200 series, BroadSoft Switch, & Cisco MGX
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Sip Voip Activations EngineerTime Warner Telecommunications Oct 2005 - Feb 2006•Technical leader implemented & activated customer VoIP/SIP SBC business circuits•Implemented session boarder controller configuration and customer activation of SIP interconnect•Sustained activation queue and maintenance issues during first 30 days of activations•Identified and mitigated SONUS switch issues and translations as necessary to support VoIP activations
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Switch & Transport Test & Turn-Up Engineer & Switch Maintenance EngineerXo Communications Feb 2003 - Oct 2005Herndon, Va, Us•Identified and repaired of customer issues, as well as maintaining service level agreements and adhering to MTA and MTTR metrics•Major account specialist worked with the 50 accounts supporting, maintenance and activations issues with DMS250 PRI & ISDN circuits -
Switch & Transport Test & Turn-Up EngineerTouch America Telecommunication Jan 2002 - Feb 2003•Activated customer connections including T1,T3, PRI & ISDN circuits in DMS 500 & SONUS Switches•Technical analyst implemented translations and network build to support customer activations
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Maintenance Network Analyst IiTime Warner Telecommunications Jan 2001 - Feb 2002•Identified and repaired of customer issues, as well as maintaining service level agreements and adhering to MTA and MTTR metrics•Monitored Network alarms and repaired circuit and back bone issues as necessary given switching and transport issues
Frances Augustine Skills
Frances Augustine Education Details
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University Of PhoenixGeneral -
Colorado State UniversityEducation
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Wict RlpOrganizational Leadership
Frequently Asked Questions about Frances Augustine
What company does Frances Augustine work for?
Frances Augustine works for Koniag Government Services
What is Frances Augustine's role at the current company?
Frances Augustine's current role is Senior Project Manager- Technology Refresh.
What is Frances Augustine's email address?
Frances Augustine's email address is fr****@****ast.com
What is Frances Augustine's direct phone number?
Frances Augustine's direct phone number is +130369*****
What schools did Frances Augustine attend?
Frances Augustine attended University Of Phoenix, Colorado State University, Wict Rlp.
What are some of Frances Augustine's interests?
Frances Augustine has interest in Children, Education, Environment, Science And Technology, Animal Welfare.
What skills is Frances Augustine known for?
Frances Augustine has skills like Voip, Switches, Telephony, T1, Broadband, Telecommunications, Networking, Ip, Ethernet, Sip, Routing, Wireless.
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