Educated customers on products and service details. Achieved customer satisfaction rate. Resolved issues by coordinating with Management and Eligibility team. Followed up with customers each week to verify that they were satisfied with services. Answered an average 100 calls per day. Addressed customers inquires. Coordinated between Billing and customers to resolve problems. Documented all customer inquires and comments. Scheduled all phone consults between customers, their dependents, and our licensed state Doctors. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.

I worked on the Safety Team as a Fire Watch/Hole Watch. I monitored all activities in and around job sites in Gas/Oil Terminals and Refineries. I have held a TWIC.