• Responsible for scheduled deposits for all incoming groups• Assists Sales team with managing day-to-day sales and administrative activities• Sending invoices to group contacts• Collecting and following up with payments for outstanding group balances• Create Sales Managers Commission Reports• Create Sales Managers Productivity and Segmentation Reports• Assist in responding to guest inquiries, charge inquiries and refunds• Assists with the design and preparation of statistical reports as needed• Communicates in an effective and timely manner with both staff and managers• Respond to inquiries - inbound phone, written, advertising, meeting room functions and catering options.• Create Banquet Event Orders for in-house group meetings.• Input all rooming list reservations

Comprehensively manage daily reservation sales operations to ensure broad-scope compliance with all policies, standards and procedures.Analyze performance reports and statistics, delivering in-depth reporting to senior leadership on an ongoing basis.

Perform general office duties related to reservations. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.