Frances Carroll

Frances Carroll Email and Phone Number

CUSTOMER SUCCESS & BUSINESS DEVELOPMENT EXECUTIVE | STRATEGIC LEADERSHIP | REVENUE GROWTH | PROGRAM DEVELOPMENT | SALES STRATEGY @ Paragon Healthcare, Inc.
Frances Carroll's Location
Atlanta, Georgia, United States, United States
Frances Carroll's Contact Details
About Frances Carroll

✦ Elevates Customer Experiences and Sales Outcomes Through Innovative Leadership ✦As a successful Customer Success and Business Development Executive with deep health care industry experience, I leverage industry acumen with strategic thinking to break down projects into actionable segments by creating effective plans that enhance communication and clarify objectives. As a mission driven leader, I am passionate about building high performing teams within a collaborative environment that delivers significant results. My career is built on a foundation of industry knowledge, with special focus on employing customer insights to foster long-term success. I excel in developing and executing innovative strategies that enhance customer experiences, maximize retention, and boost revenue. Noteworthy Career Accomplishments:• Strategic Leadership: Engineered and managed a field operations team, introducing SOPs that ensured the program’s overall success. Continuously reviewed results and metrics, guaranteeing successful program progress. • Revenue Growth: Developed and launched SinguLab program in more than 10 markets with 40 team members, more than eight referral partners, and new technology and support programs, yielding a new revenue stream that earned $250K in Q2 of 2021.• Success Program Development: Established a customer success program that allowed the onboarding of more than 1200 clients in one year, created a 24/7 customer support team, defined new technology that supported onboarding and ongoing customer support, cultivated company growth from $20M a year to $250M a year in revenue, and spurred the SinguLab program. • Sales Strategy: Became the second sales executive within Information Builders to sell and implement the Omni-Health MDM platform into two new accounts in one year, yielding $8M in revenue which contributed to attaining the $10M goal.

Frances Carroll's Current Company Details
Paragon Healthcare, Inc.

Paragon Healthcare, Inc.

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CUSTOMER SUCCESS & BUSINESS DEVELOPMENT EXECUTIVE | STRATEGIC LEADERSHIP | REVENUE GROWTH | PROGRAM DEVELOPMENT | SALES STRATEGY
Frances Carroll Work Experience Details
  • Paragon Healthcare, Inc.
    Sr. Business Information Consultant-Crm Specialist
    Paragon Healthcare, Inc. Jul 2024 - Present
    Plano, Texas, Us
    Dedicated to supporting the Salesforce needs for the Paragon Healthcare, Inc, an Elevance Health company, Sales Enablement and multiple Sales divisions. Special focus on optimizing our Salesforce implementation to support growth, acquisitions/mergers of new companies, utilization, leadership reporting, sales team performance, data management/integrity and overall sales reporting. Long-term strategic planning to help further optimize sales operations, reporting and data management needs aligned with leaderships goals for the multiple sales divisions.
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  • Senior Care Support Services
    Chief Executive Officer
    Senior Care Support Services Apr 2023 - Jun 2024
    In 2023, I founded and launched the Senior Care Support Services company designed to support medical teams within resident care facilities focusing on non-clinical business activities by leveraging successful support techniques, industry leading technology and an experienced healthcare support team. As the CEO, my duties include leading the design process through to conception of various support programs, selecting and overseeing technology platforms/integrations, developing business plan, and engineering financial/operational data models. Noteworthy Accomplishments:• Implemented multiple integrated technology platforms in a secure cloud hosted by vendors, facilitating trusted partnerships critical to overall company successful. • Aligned key partnerships with several industry leading organizations such as PointClickCare, InetliChart, and GA Healthcare Association, integrating with EMR platforms which provided marketing opportunities to expand client list.
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  • Career Break
    Career Transition
    Career Break Jan 2023 - Apr 2023
    In December 2023, I resigned from my role at AccessDx|SinguLab with the plan to take some much needed time off to reconnect with myself/friends/family, and pursue new career opportunities. After reflecting on what was most important to me, personally and professionally, I took the plunge to work with my mentor in developing the concept for a new type of support services to nurses in senior care communities.
  • Singulab®
    Director Of Customer Success And Singulab Partner Program Operations
    Singulab® Jan 2022 - Jan 2023
    Houston, Texas, Us
    While maintaining my role as Customer Support Director at AccessDX, took on the responsibility to:• Design and deploy our newest customer program/company division, SinguLab Partner Program, that provides end to end lab service operation program for long-term care (LTC) facilities, which includes specimen collection, processing, routing, and resulting with 24/7/365 support.• Implement/managed a field operations team through the implementation of SOP that ensures theoverall success of the program and regularly reviews team/customer outcomes for programimprovement.• Developed a network of reference lab partners in the program’s markets process/result specimenfor lab test types AccessDx lab does not directly support. Required integration with network labsfor the delivery of lab orders/test results.• Designed financial data models to evaluate the viability of prospective LTC organizationsparticipating in the program and financial oversight to ensure P&L goals are met.Noteworthy Accomplishments:• Developed AccessDX’s first field operations program for the collection/processing of medical laboratory specimens.• Launched SinguLab program in more than 10 markets with 40 team members, more than eight referral partners, and new technology and support programs, yielding a new revenue stream that earned $250K in Q2 of 2021.• Provided senior leadership information on program progress, strategy refinements, and success of adoption, enabling management to deliver updates to the Board of Directors and influencing sales strategy and marketing for the program.
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  • Accessdx Lab
    Director Of Customer Success And Sales Operations
    Accessdx Lab Jan 2021 - Jan 2022
    Houston, Texas, Us
    In 2021, my role of Director of Customer Success expanded to now include the position of Sales Team Director for the newly formed sales division and help in the development/launch of a new Sales Operations program. I was asked to implement a new CRM for the sales teams and aid leadership in the creation of an SOP for how the team was to use Salesforce. I also helped leadership in the design/creation of automated sales reports in Salesforce.Noteworthy Accomplishments:• Implemented AccessDX’s first Sales Operations program and established a new hire reoccurring sales education program, driving operational efficiency for the onboarding process.• • Employed Salesforce with integration to Adobe e-sign and Conga agreement generation platforms, furnishing the ability to seamlessly track all sales activities, opportunities, and customer agreements.• Served as liaison between sales, general counsel, and compliance for agreement modifications and disclosures.
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  • Accessdx Lab
    Director Of Customer Success
    Accessdx Lab Nov 2019 - Jan 2021
    Houston, Texas, Us
    I was recruited to overhaul the Customer Success area for MedTek21, an AccessDX software subsidiary, which included new client implementation, account management, ongoing customer retention/success, customer support and program operations. As the Director of Success, I led the post sales operations, account management, and customer support across the entire customer base. Drove PGX testing program growth and helped increase customer support/account management for all PGX and non-PGX clients. In response to the COVID-19 pandemic, we needed to place additional focus Long-term Care. This meant supporting the lab in quickly enhancing existing infectious disease testing to include PCR-TR testing for the novel COVID-19 virus.Noteworthy Accomplishments:• Successfully onboarded 1200+ new accounts, netting 3000+ individual facilities, including Sava Senior Care, Genesis Health Care, Compassus Home Health, AmeriCares Senior Living, Mid-West Health System, and others.• Created a 24/7 customer and technical support program, fulfilling consumer demand for top-tier support, adhering to change requirements for COVID testing at senior care facilities, realizing CMS specifications for turnaround time on testing results, and satisfying patient notification criteria.
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  • Information Builders
    Healthcare Account Executive
    Information Builders Feb 2016 - Nov 2019
    Fort Lauderdale, Florida, Us
    Based on my strong healthcare experience, I was quickly promoted to oversee the open Healthcare Sales Executive position. I held the responsibility for maintaining and growing all existing accounts and closing several new logos/clients each year.Noteworthy Accomplishments:• Onboarded several target accounts (BCBS Alabama, Floyd Health, Florida Blue) and managed key accounts (BCBS TN, BCBS AL, UAB Health and Human Services, AvMed Health, etc), yielding an overall software/sales growth of $5M. • Spearheaded the first implementations of new products, bridging the operational gap between sales and project management teams.
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  • Information Builders
    Sds Manager, Southern Area
    Information Builders Jan 2015 - Feb 2016
    Fort Lauderdale, Florida, Us
    In 2015, I was recruited to oversee the Southern Area Sales and Development Specialists (SDS) team with focus on driving new business development opportunities for the Account Executives and Regional Manager. I coached the 12 team member associates on best practices. Noteworthy Accomplishments:• Helped institute an SDS Growth Plan that enabled inside sales team members to mentor with senior sales executives, achieving milestones that facilitated promotions throughout the company’s sales division. • Secured a first and second place global SDS team ranking in 2015 and 2016 for all four quarters and received CEO and CMO recignition by facilitating continuous inside sales training, implementing new processes for the SDSs, and consistent monitoring of metrics to ensure goals/KPIs were me. Became the first SDS manager invited to the “Quota Club”.
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  • Vyne Medical
    Nea Inside Sales Manager--Mea Sales Associate Ii
    Vyne Medical Mar 2014 - Jan 2015
    Dunwoody, Georgia, Us
    In addition to maintaining a Client Resource and Sales Associate role, I oversaw the inside sales team in the medical and dental division for the company that develops, markets, and supports Internet-based secure information exchange solutions within the healthcare industry. Here, I continued to nurture assigned MEA accounts, advancing retention and growth. Noteworthy Accomplishments:• Enhanced sales effectiveness by implementing technology and refining processes, successfully meeting and exceeding leadership’s elevated goals.• Led the NEA provider sales/operations team and sales to medical/dental payers, large providers, and vendors, increasing sales for key medical and dental accounts (Wolters Kluwer, Parallon/HCA, Delta Dental) by identifying new business opportunities.
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  • Vyne Medical
    Manager, Commercial And Government Services---Client Relations Executive
    Vyne Medical Oct 2012 - Nov 2013
    Dunwoody, Georgia, Us
    I aided in overseeing the technical integration project and develop the sales program for marketing/onboarding new MEA clients to ensure overall success. I managed 50 – 75 accounts including The Regence Group, WellPoint, Medi-Cal (ACS), Apria Healthcare, Providence Health System, Health Data Vision, Emblem Health, and PacificSource). Collaborated with leadership and CMS employees to promote the program, learning the inner workings of technical/service programs with CMS.Noteworthy Accomplishments:• Increased sales for key accounts by establishing account strategy, leading account planning activities, and driving organization issue resolution. Focused on delivering value-added services and restructuring the delivery model to meet changing priorities and needs. • Landed 15 new accounts, including Regence, Apria, and Providence Health, turning the program into a highly profitable entity.
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  • Vyne Medical
    Mea Business Development Manager
    Vyne Medical Nov 2011 - Oct 2012
    Dunwoody, Georgia, Us
    •Built effective sales process for both inside and outside sales teams consisting of 6 people. •Personally identified new business opportunities through creating sales campaigns, making sales calls and demonstrations, and attending trade shows, provider conferences and user conferences.•Landed over 25 new accounts, including hospitals, health systems and large provider groups / partners, with annual sales ranging to $40,000 and potential to several-million-dollar level. •Assisted in software installation, user training, customer service issues, account customization, vendor-payer relations, workflow improvement / consultation and launch of client’s use of system. •Developed new products and services.•Worked with Marketing, Sales, Sales Centers of Excellence, and Product Development teams to analyze industry trends, identify potential customers, develop qualified leads, implement new business development initiatives as well as to grow business with current accounts.•Prepared proposals and Non-Disclosure Agreements.•Coordinated Deal Management in conjunction with executive team and Finance.•Gathered and analyzed sales data for sales activity reporting. Implemented SugarCRM customer relations management tool for entire sales and customer relations management teams.•Negotiated contracts and performed administrative duties to ensure consistency, operational impact and cost-effectiveness.
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  • Vyne Medical
    Sales Operations Manager
    Vyne Medical Nov 2011 - Oct 2012
    Dunwoody, Georgia, Us
    Built effective sales process for both inside and outside sales teams consisting of 6 people. Personally identified new business opportunities through creating sales campaigns, making sales calls and demonstrations, and attending trade shows, provider conferences and user conferences.Landed several new accounts, including hospitals, health systems and large provider groups / partners.Assisted in software installation, user training, customer service issues, account customization, vendor-payer relations, workflow improvement / consultation and launch of client’s use of system. Developed new products and services.Worked with Marketing, Sales, Sales Centers of Excellence, and Product Development teams to analyze industry trends, identify potential customers, develop qualified leads, implement new business development initiatives as well as to grow business with current accounts.Prepared proposals and Non-Disclosure Agreements.Coordinated Deal Management in conjunction with executive team and Finance.Gathered and analyzed sales data for sales activity reporting. Implemented SugarCRM customer relations management tool for entire sales and customer relations management teams.Negotiated contracts and performed administrative duties to ensure consistency, operational impact and cost-effectiveness.
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  • Medical Electronic Attachment
    Account Manager
    Medical Electronic Attachment Mar 2011 - Feb 2012
    •Facilitate the onboarding and implementation process for healthcare payors to begin accepting electronic claim attachments from their associated healthcare providers. The payor onboarding process includes:•Overseeing and ensures proper set up and training by working closely with payor operations•Organizing initial meeting(s) between MEA/NEA’s marketing department and payor representatives.•Serving as a liaison between payor and Company•Maintaining updated payor contact information in company CRM (ACT)•Initiating ongoing promotional efforts with payor and Company marketing department
  • Medical Electronic Attachment
    Marketing Associate
    Medical Electronic Attachment Aug 2010 - Mar 2011
    Executed and designed inside sales campaigns to a large number of potential clientsCreated and updated marketing materials for inside sales campaigns and healthcare Payor clientsProduct demonstrations to potential Provider clientsAttended trade shows, seminars and other functions to represent companyMaintained current list of sales prospects for follow up contactAchievements: Made a high volume of outgoing sales calls, successfully implemented several clients for MEA’s Electronic Attachment program and designed new sales campaigns.
  • Vyne Dental®
    Intern-Billing Department
    Vyne Dental® Mar 2010 - Aug 2010
    Indianapolis, Indiana, Us
    Contacted clients with delinquent accounts to update billing informationMaintained high number of outgoing calls per day and handled incoming billing calls from clientsAchievements: Reduced high number of delinquent accounts and helped to improve the updated billing process.
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  • Coldwell Banker The Condo Store
    Realtor
    Coldwell Banker The Condo Store Apr 2006 - Feb 2008
    Us
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Frances Carroll Skills

Public Speaking Customer Relations Microsoft Office Powerpoint Visio Excel Research Sales Microsoft Word Training Account Management Strategic Planning Management Marketing Microsoft Excel Customer Service Outlook Business Development New Business Development Product Development Process Improvement Program Management Project Management Leadership Trade Shows Hipaa Healthcare Information Technology Business Analysis Hospitals Marketing Strategy Event Planning Coaching Strategy Sales Operations Analysis Sales Process Customer Relationship Management Business Process Improvement

Frances Carroll Education Details

  • Kennesaw State University
    Kennesaw State University
    General
  • Georgia State University Perimeter College
    Georgia State University Perimeter College
    General

Frequently Asked Questions about Frances Carroll

What company does Frances Carroll work for?

Frances Carroll works for Paragon Healthcare, Inc.

What is Frances Carroll's role at the current company?

Frances Carroll's current role is CUSTOMER SUCCESS & BUSINESS DEVELOPMENT EXECUTIVE | STRATEGIC LEADERSHIP | REVENUE GROWTH | PROGRAM DEVELOPMENT | SALES STRATEGY.

What is Frances Carroll's email address?

Frances Carroll's email address is fr****@****ers.com

What is Frances Carroll's direct phone number?

Frances Carroll's direct phone number is +177071*****

What schools did Frances Carroll attend?

Frances Carroll attended Kennesaw State University, Georgia State University Perimeter College.

What skills is Frances Carroll known for?

Frances Carroll has skills like Public Speaking, Customer Relations, Microsoft Office, Powerpoint, Visio, Excel, Research, Sales, Microsoft Word, Training, Account Management, Strategic Planning.

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