Frances Castro

Frances Castro Email and Phone Number

Guest and Owner Services Manager @ VillaKey
celebration, florida, united states
Frances Castro's Location
Kissimmee, Florida, United States, United States
Frances Castro's Contact Details
About Frances Castro

A strong minded individual with experience and a successful track record in operations,sales and the property management field. Honesty and integrity are my best asset. Right now, I would like to join a well-established business that is looking for an individual to undertake a challenging role within their company in which I can make a career.

Frances Castro's Current Company Details
VillaKey

Villakey

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Guest and Owner Services Manager
celebration, florida, united states
Website:
myvillakey.com
Employees:
4
Frances Castro Work Experience Details
  • Villakey
    Guest And Owner Relations Manager
    Villakey Dec 2023 - Present
  • Villakey
    Owner Ambassador
    Villakey Apr 2023 - Present
    Celebration, Florida, United States
  • Jeeves Florida Rentals
    Owner Liaison Lead
    Jeeves Florida Rentals Jul 2021 - Apr 2023
    Kissimmee, Florida, United States
    Daily contact with 500 owners and dealing with issues and customer relations
  • Geico
    Bilingual Customer Service Agent
    Geico Apr 2021 - Jul 2021
    Lakeland, Florida, United States
    Customer interactions in a remote call center environment.
  • Orlando Rent A Villa By Eagle Management
    Quality And Service Manager
    Orlando Rent A Villa By Eagle Management Oct 2019 - Apr 2021
    Davenport, Florida, United States
    Supervising 5 staff under my supervision, Delegating projects. Reporting Compensation Losses, setting up health and safety in 160 homes along with the standard of the home. Dealing with difficult guests as well as owners. Setting up daily schedules. Setting up a training manual for the company. Ensuring work orders are carried out by our maintenance team and ensuring the owners are advised. Encouraging non-client owners to sign up their new vacation homes.
  • Contempo Florida Holidays Limited
    Operations Manager
    Contempo Florida Holidays Limited Aug 2010 - Oct 2019
    Davenport, Florida, United States
    Supervising a staff of 7 employees, overseeing the maintenance department and front desk staff. Assisting reservations department with bookings and over allocation. Finding ways to cut cost down. Analyzing data and setting up spreadsheets with data. Planning schedules with the office staff for coverage. Collating check information, ensuring payments are posted on check in. Implementing new ideas to ensure ultimate guest satisfaction. Helped sell vacation add ons with Virgin Holidays as a partner.
  • Easy Choice Vacation Homes Of Orlando
    Customer Service Manager/Reservations/Marketing
    Easy Choice Vacation Homes Of Orlando Jan 2009 - Aug 2010
    Davenport, Florida, United States
    Managing the outside staff, reporting findings to the owners of company, inspecting properties for quality control. Turning on utilities, new home set up, work orders. Contacting reps at Trip Homes, and Flip key, making reservations, guest service, payments and contacting prospective owners for new management of homes.
  • Florida Spirit Vacation Homes
    Owner Advisor/Maintenance Coordinato
    Florida Spirit Vacation Homes Aug 2004 - Jan 2009
    Davenport, Florida, United States
    Daily contact with 150 owners, email reply, follows up with leads, networking, power point presentations, sales, promotions, marketing and overseeing daily meetings with maintenance staff, work orders, dealing with vendors not limited to cleaners, pool maintenance and builders.

Frances Castro Skills

Leadership Solid Professional Standards Administrative Assistance Office Equipment Skilled Multi Tasker 2044 Licensed Personal Lines Agent Customer Success Reservations General Administration Customer Interaction Schedule Planning Sales Customer Satisfaction Work Orders Home Owners Client Liaison Communication English Courtesy Guest Relations Receptionist Duties Guest Services Resolving Issues Microsoft Office Guest Service Operations Management Guest Satisfaction Customer Loyalty Critical Thinking Front Office Operations Typing Customer Service Managing Agents Attention To Detail Emergency Procedures Management Computer Literacy Phone Etiquette Teamwork Vacation Homes Problem Solving Guest Experience Laptops Written Communication Organization Skills Hospitality Industry Spanish

Frequently Asked Questions about Frances Castro

What company does Frances Castro work for?

Frances Castro works for Villakey

What is Frances Castro's role at the current company?

Frances Castro's current role is Guest and Owner Services Manager.

What is Frances Castro's email address?

Frances Castro's email address is fr****@****als.com

What skills is Frances Castro known for?

Frances Castro has skills like Leadership, Solid Professional Standards, Administrative Assistance, Office Equipment, Skilled Multi Tasker, 2044 Licensed Personal Lines Agent, Customer Success, Reservations, General Administration, Customer Interaction, Schedule Planning, Sales.

Who are Frances Castro's colleagues?

Frances Castro's colleagues are Julio Cala, Geovanni Morales, Max Princiotta, Ray Princiotta.

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