Frances Chavez Email & Phone Number

San Jose, Ca

Managed a complex of 20 rental units, responded to all after-hours emergencies or building problems that arise, collected rents and late fees, issued receipts, Scheduled routine maintenance, and janitorial work and completed regular follow up inspections on maintenance and janitorial work. reviewed completed work, Prepared written recommendations for physical repairs and/or replacements, improvements, supplies, material and equipment to Property Supervisor filed and logged all rental entries, created and distributed notices to tenants, Ensured all vacant apartment turnover procedures are followed, inspected apartments for damage and repairs after tenant left and before new rental contracts, recruited new tenants, maintained rental contract files both digital and paper, maintained cleanliness and upkeep of the empty apartments as well as laundry facilities.

Modesto, California Area

Worked in high volume call center for electrical service company, provided customer service to residential and business customers answering questions and concerns regarding billing and services provided, did one on one billing explanations and offered recommendations for lowering monthly bills, collected confidential information to opened new accounts, researched possible old accounts with outstanding balances, closed existing accounts, transferred service to new locations, mailed service termination notices, explained programs and eligibility requirements for CARE, Discount, Solar pricing, etc. and other services offered, referred customer having trouble making payment to payment assistance resources, troubleshooting electrical bills and outages, negotiated payment arrangements, processed monthly payments and deposits, notified customers of outages in there areas, assisted customer with maneuvering through the online payment and service system, password reset for customers accessing online services, participated in meeting and training on new procedures. Assisted and resolved conflict as problems occurred.

Modesto, California Area

Call center agent for a emergency medical alert service, handled high volume calls, multi-line phone system, fundraising, passed periodic audits of completeness and accuracy with 95 or better, created new accounts, explained services provided as well as products available for sales, explained free emergency services offered to qualifying individuals and qualification requirements, reviewed orders correctness and followed up on orders previously placed to ensure delivery was efficient and in timely manner, utilized critical thinking in the evaluation and assessment of emergency and non-emergency calls handling and transferred calls accordingly, entered vital emergency medical information, diagnosis, medications names, and dosages and frequency, allergies and patient demographics, emergency contact information, special instruction, problem-solving, data entry, record keeping. Maintained confidentiality and HIPAA laws, Attended and participated in meetings and training for new procedures.

Modesto, California Area

Medical Billing Specialist and Call Center Duties: high volume multi-line phones, incoming and outgoing calls, Explaining billing and charges both covered and not covered by insurance, Negotiating and setting up payment arrangements and schedules, Offering payment assistance services when available in the corresponding states of service and explaining the qualifying factors, processing credit card payments, data entry, entering patients demographics and health insurance information including plan ID numbers, group ID, benefits and coverages, ran eligibility for time of service provided, worked various reports (Accounts Receivable, Bad Address, Write-Offs, and collections) followed up on insurance payments, claim status, appeals and reviewing accounts for collections. Verbal and written communication with Management, Billing Teams, Insurances providers, hospitals, and clients to obtain insurance information and bill accordingly, prepared paperwork for medical coders, adhering to all HIPAA laws and regulations. Attended and participated in team meetings on updated procedures and insurance billing practices.

Certificate, Medical Billing And Coding, 3.93

Business Management, 3.39