Frances Chen Email & Phone Number

Taipei, Taipei City, Taiwan

Founded a local retail shop and grew it into a nationwide online store with 2600+ registered members with a steady annual growth of 30%, with an average of 14000 units sold per year. - Implemented seasonal and annual cost effective product merchandising plans, and calculated expenditure distribution pairing with seasonal promotion opportunities. - Developed a product selection database matching seasonal products with customer’s expectations as well as inspire ways to mix-and-match with current and overstock styles.- Executed mood-setting visuals for online and in-store; introduced seasonal color schemes and desirable silhouettes relating to new product lines.- Established effective communication channels with customers online, optimizing fitting, production selection, favorable colors in trend based on consumer’s demographics.- Managed quality control over new arrivals to ensure product quality consistency.

Shanghai, China

Managed the auditing of 6000 units per style and up to 30 styles per month. Ensured garments met production specifications for various brands, including Target Aus., Fisher Price, Nickelodeons, Carter's, and Disney. - Cross-Functioned as a communication bridge between the local manufacturers, Production and Sales departments overseas. Organized pre-production meetings with suppliers in China to review and finalize the production plans, including client's production standards, safety requirements, and lap-dip preparations.- Leadership in QC team management. Utilized work schedules according to the shipping dates as well as prioritized advertised commercial styles following the company's quality compliance guide.- Collected and inspected production samples throughout various stages of the production. Provide guidance to repair, monitor the process to minimize profit loss while ensuring timely delivery.- Built and maintained well-communicated relationships with the suppliers and test labs. - Dealt with local suppliers in difficult situations through diplomatic problem solving, sometimes after work hours and on weekends.