Frances Ciccotelli Email & Phone Number

Palm Harbor, FL

- Assistant Teacher educating pre-school students.- Developed curriculum weekly for students.-Compliant with fire drills, hurricane drills and active shooter drills.-Developed Open House Orientation presentation and delivered to the parents-Track students' development and inputted into reports-Assure the safety of all students

Remote

-Self-generated client base through social media and marketing. -Educated clients on the features and benefits of the R & F line. -Personalized regimens to meet client needs to help achieve life changing results.-Maintained relationships with current clients to ensure their satisfaction and cross promotion of new services.-Increased client base monthly.

Central Florida

-Responsible for revenue of every aspect of the branch including teller line, bankers, vault and drawer balancing- Increase new customers and revenue including training for cross selling of product lines and new accounts through developing my Service Manager and Bankers.- Ensure the staff provided 100% customer satisfaction.- Timely compliance audits.

Palm Harbor, FL

Branch Manager February 2014 – February 2016- Increase new customers and revenue including trainings for cross selling of product lines.- Ensure the staff provided 100% customer satisfaction.- Timely compliance audits completed on a monthly, quarterly, semiannual or annual basis.- Create branch schedules and goals for staff.- Create and deliver annual.

Central Florida

Service Manager February 2013 – June 2013 - Managed the teller services function to ensure prompt and efficient transaction processing- Established sales referrals to meet and exceed service goals.- Created, trained and coached a successful team and exceeded monthly service/sales goals.- Responsible for scheduling staff efficiently. - Ensured compliance.

Colorado Springs, Colorado Area

April 2000- June 2006Home Equity Division-Sales Supervisor- Responsible for management and direction of 11 Loan Officers.- Hired, trained and coached for success. - Responsible for disciplinary actions, individual development plans, annual reviews and careeradvancement for all direct reports.- Created many modules and presented them to all Loan Officers.

Colorado Springs, Colorado Area

Sales Supervisor I & II May 1998-April2000-Coached and developed representatives through monitoring and feedback sessions.-Conducted daily training sessions to ensure ethical selling methodologies.-Administered written and oral performance tests to asses skill levels.-Acted as a liaison between the systems manager and the sales supervisors.-Recommended.