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Frances Crusoe is listed as Manager of ADR Services | Customer Success | Account Management | Legal Services | Non-Profit | Alternative Dispute Resolution | 15+ Years of Customer Facing Experience, Customer Management and Retention at American Arbitration Association, a company with 983 employees, based in Atlanta, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Frances Crusoe.
Frances Crusoe previously worked as Manager of ADR Services at American Arbitration Association and Senior Case Administrator at American Arbitration Association. Frances Crusoe holds Bachelors, Psychology from Kennesaw State University.
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Results-driven client focused professional with 15+ years of experience in driving customer satisfaction and achieving retention and revenue growth targets. Skilled in developing and implementing strategies to improve KPIs, resulting in a 30% increase in productivity and a 35% boost in client utilization and satisfaction. Proven ability to manage teams, build strong client relationships, and identify customer needs. Adept at managing multiple projects in a fast-paced environment. Experienced in financial management, training, and conflict resolution. Let's connect and discuss how I can help your organization succeed in customer success initiatives. #CustomerSuccess #KPIs #Retention #RelationshipBuilding
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Greater Atlanta Area
Successfully manages, provides leadership and guidance over a team that handles over 200 arbitration and mediation cases from commercial and B2B clients and ensuring that all team members meet their goals and objectives.Creates and delivers presentations to potential and existing clients including product demos and proposals.Develops and implements.
Atlanta, Georgia, United States
Maintained dedicated client accounts of up to 120 arbitration cases for frequent filing clients.Exceeded annual goals with client recommend rate above 90% and case administrator satisfaction rating of 4.8 out of 5.0Created and implemented training curriculum and modules for new hire employees to ensure that quality and consistent process standards are met.
Atlanta, Georgia, United States
Maintained uniform and concise caseload of up to 80 cases demonstrating in-depth working knowledge of AAA rules and proceduresStreamlined data entry and case assignment processes which increased productivity and accuracy by 35%Coordinated and scheduled client conference calls, video conferencing and evidentiary hearings
Greater Atlanta Area
Managed and coached a team of five escalation agents, facilitating individualized and small group training sessions to maximize their individual contribution, professional growth, and efficacy on the teamMediated conflict resolution with consumers and business to maintain consumer/client satisfaction, acting as a further escalation point for team leads for.
Other employees you can reach at adr.org. View company contacts for 983 employees →
Joyce Hackenbrach
Colleague at American Arbitration AssociationGreater Philadelphia, United States
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Lupe Gonzalez
Colleague at American Arbitration AssociationFresno, California, United States, United States
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Krista Peach
Colleague at American Arbitration AssociationSt Paul, Minnesota, United States, United States
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Paul Mcdonough
Colleague at American Arbitration AssociationNew York, New York, United States, United States
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Michael Adolphus
Colleague at American Arbitration AssociationBronx, New York, United States, United States
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Ashley Bonsal
Colleague at American Arbitration AssociationMarlton, New Jersey, United States, United States
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Paul Rafferty
Colleague at American Arbitration AssociationCosta Mesa, California, United States, United States
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John Iacovelli
Colleague at American Arbitration AssociationVoorhees, New Jersey, United States, United States
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Lisa Heney
Colleague at American Arbitration AssociationWilmington, Delaware, United States, United States
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Linda Hendrickson Work
Colleague at American Arbitration AssociationEast Providence, Rhode Island, United States, United States
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Quick answers generated from the profile data available on this page.
Frances Crusoe works for American Arbitration Association.
Frances Crusoe is listed as Manager of ADR Services | Customer Success | Account Management | Legal Services | Non-Profit | Alternative Dispute Resolution | 15+ Years of Customer Facing Experience, Customer Management and Retention at American Arbitration Association.
Frances Crusoe is based in Atlanta, Georgia, United States while working with American Arbitration Association.
Frances Crusoe has worked for American Arbitration Association and Servicecheck Inc.
Frances Crusoe's colleagues at American Arbitration Association include Joyce Hackenbrach, Lupe Gonzalez, Krista Peach, Paul Mcdonough, and Michael Adolphus.
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Frances Crusoe holds Bachelors, Psychology from Kennesaw State University.
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