Frances Davis Email & Phone Number

Provided companionship to hospice patient and her family, offering emotional support.Transported patient to medical appointments or other necessary errands.Prepared meals for hospice patient in accordance with dietary requirements.Provided respite care for primary caregivers so they can take a break from their duties.

Presented existing and prospective members with valuable insurance benefit information for them to learn about their plan options and have a better understanding of their healthcare coverage.Explained claims explanation of benefits to members so that could know how their patient responsibility worked with their schedule of benefits based on their plan summary of benefits.Negotiated procedure pricing and resolved balance billing issues with providers concerning claims.Verified claims allowed and paid amounts and forwarded for adjustments or reprocessing, when applicable.

Provided assistance and information to members regarding insurance benefits, differences in plans, claims explanations,adjustments, and assistance finding providers.Assisted providers with credentialing website and information needed to become a network provider.Assisted in training providers on website explaining how to find benefits, eligibility and submit claims.

Developed effective relationships with all call center departments through clear communication.Addressed customer service inquiries in a timely and accurate mannerProvided cross training to 50 staff members.Trained staff on how to improve customer interactions.Provided accurate and appropriate information in response to customer inquiries.Worked in several departments including inbound/outbound calls, billing, collections, disputes.Provided Management Relief when Group Manager was out of office.