Frances Dunnam Email & Phone Number

Frances Dunnam is a IT at King & Spalding at King & Spalding LLP. She is proficient in English.

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  Team Lead

  King & Spalding Llp

  Mar 2007 - Present - Greater Atlanta Area

  Effectively and efficiently communicate, facilitate, coordinate, prioritize, and monitor day-to-day activities and workflows within Tier I and Tier II, ensuring delivery of quality support, exceptional customer service, technical expertise, teamwork, and timeliness. Drive continuous improvement in collaboration with Operations Support Manager and Technical Trainer, ensuring all performance objectives and standard service levels are consistently met and/or exceeded. Proactively evaluate tickets to determine trends and escalation points.Value & Impact: Demonstrate strong leadership, communication, organizational, and technical skills to effectively prepare work, to facilitate proactive resolution of problems and to manage customer and team expectations. Function as an internal consultant, technical resource, and escalation specialist, providing expert guidance and support to staff on supervisory, customer, knowledge, and workflow issues.  Coordinate and deliver highly effective training to new hires and existing employees, significantly enhancing staff’s level of performance and personal development.  Contribute to and promote knowledge sharing, merging experience and core competencies to develop and improve skills within the team and across the practice.