Frances G. Email and Phone Number

As a highly qualified specialist, I improved team performance and service delivery by executing professional leadership, consultancy, strategy and support. Also, my role revolves around managing key HR operations, such as staff sickness/absences, performance management, staff appraisal, early resolution, disciplinary actions, investigation, and complaint management. I’ve been recognised as subject matter expert tasked with skill mix review, workforce redesign, and recruitment and retention strategies. Moreover, I streamlined end-to-end operations across three departments with over 50 staff members.Some of my key contributions are as follow:• Refined patient care and services by identifying areas of improvement and implementing best practices.• Increased team engagement and client satisfaction levels by managing personal development of the team.• Strengthened control and guaranteed compliance with regulatory requirements by planning and executing audits and analysis of working practices and trends to improve quality of services.• Aligned quality, timeliness, and development services in accordance with professional standards.• Played a key role in preparation of policy, processes, and business plans with service/specialty teams.

In my capacity as Senior Staff Nurse, I was responsible for ensuring compassionate nursing care in a fast-paced medical setting. Due to my excellent managerial, leadership and organisation skills, I proficiently led multi-disciplinary team with focus on maximising department performance. With my critical and analytical thinking abilities, I can quickly evaluate the situation and find effective solutions to deal with the challenge. Also, I always adhered to clinical standards, policies, and procedures. It was part of my day-to-day responsibilities to drive continuous process improvements and managed database, statistics analysis, and auditing, communicating findings with stakeholders.Some of my key contributions are as follow:• Met KPIs, performance metrics, and departmental goals by devising and rolling out strategic plans.• Improved billing accuracy by reviewing invoices to capture all patient charges.• Contributed to the service improvement through auditing, quality, and data management.• Maintained accurate database of patient cares to timely deliver precise information to patients and families.

With all the experience in this field, I have developed my interpersonal and communication skills. I built and maintained collaborative relations with members of the healthcare planning and leadership teams to track performance based on statistics of data and align plans with strategic objectives. I am mindful of my role and the roles of others in order to ensure successful outcomes. Also, I was tasked with transplant clinical decisions and leading team of junior staff.Some of my key contributions are as follow:• Acknowledged as patients’ advocate, preventing Obesity and Diabetes through effective strategies and plans.• Created and deployed financial recovery/savings plans through high quality analysis.• Planned, managed, and executed project, service, and initiative specific information systems.• Optimised decision-making process by setting KPIs referable to the relevant assignment.

I would like to describe my significant accomplishment of improving health and wellbeing of community by delivering health advice and informative education programmes. More than that I promoted health, prevented ill health, and reduced inequalities in coordination with relevant health organisations. I designed and conducted developmental assessments on service users to support with diagnosing illness.