• Prepare, analyze and review profitability and membership reports that support the introduction of new products and services resulting in a membership increase of 20%.• Prepare risk-based pricing analysis to assist the loan department to measure the loan portfolio risk in terms of interest rates and market conditions.• Implement aggressive collection strategies that include advising members and discussing alternative financial arrangements, recommending charge-offs, repossessions, legal actions, and freezing shares that resulted in recovering US$ 62,676 from 2010 to 2011 and reducing delinquency by 62%.•Assist the loan officer in new loan applications and work on the debt service calculation form to facilitate the approval from the senior loan officer.•Survey and analyze members’ financial and banking needs resulting in the implementation of new services and educational activities that improved the asset management of our members.

• Opened an average of 40 accounts per month, and applied cross selling initiatives to promote other credit union products and services acquiring 10% more accounts and 8% new loans.• Coordinated more than 20 special events including membership meetings, annual elections, annual meetings, and seminars with United Nations Federal Credit Union• Improved account opening procecesses and participated in the implementation of new application forms reducing staff labour hours and related costs, increasing productivity, and improving business performance.• Collaborated in the acquisition, development, and expansion of Selected Employee Groups (SEGs) resulting in affiliation of 23 new groups.• Promoted and cross-sold Credit Union products and services including reward checking accounts, Visa score reward program and new loan and mortgage programs.

• Designed and evaluated market research and strategic plans that support the investment initiatives of the credit union to achieve the financial goals of the organization with focus in long- term sustainability.• Implemented marketing strategies and campaigns for Credit Union products and services increasing member usage by 25%.• Established the development and launch of an interactive and user friendly new website increasing number of hits per month by 65% in less than one year.

Participated in the National Referendum at Caracas Venezuela for the presidential elections. Monitored the opening of polling stations, the vote cast, and the counting and tabulation of results.

• Developed draft reports on issues regarding port’s policies and treaties between member states, environment, tourism, and trade expansion issues in Central America.• Participated as member of team that coordinated meetings and conferences in Mexico.• Translated documents related to port security for several countries in Central America.