Frances Golla Email & Phone Number

Washington Dc-Baltimore Area

Seattle, Washington, United States

Provide efficient and pleasant guest experience by conducting guest check-in, coordinating cruise reservations and purchases, answering inquiries via phone calls, ensuring guests adhere to safety boarding protocols, and utilizing POS systems for gift shop purchases

Bellingham, Washington, United States

•Promoted calm and efficient environment to ensure seamless operations and provide administrative support by scheduling tour visits and reservations, facilitating confidential student documents, coordinating internal and external information intra/inter WWU departments, and controlling flow of traffic by answering phone calls, in person guests, and emails.

Bellingham, Washington, United States

• Improved the university’s admission enrollment by enhancing the experience of visiting groups ranging from 30+ guests through customer success, assessing the needs of prospective students, and campus tours• Adapted to COVID-19 measures by implementing a virtual training program to ensure the class of 20+ new hires met qualitative standards through leading PowerPoint modules, leading tour evaluations, and providing report and feedback to Campus Visits Manager

Bellingham, Washington, United States

• Pioneered Bellingham community outreach by producing more than 10+ visual infographics monthly to garter and compile interactions on the Admissions Office’s Instagram, TikTok, and Snapchat accounts• Facilitated recruitment events as moderator by establishing genuine connections between the guest panel of department experts and audience of 50+ prospective students through delegating questions and answers

• Established candidate pipeline through utilizing recruiter platforms such as LinkedIn Recruiter, Amazon Hire, HireEz, and iCIMS to contact at least 150 individuals per week for employment in the cloud software industry• Presented three-page project to senior leadership that identified a key issue in Amazon’s recruiter practices with solutions to promote employee efficiency, improve recruiter culture, and enhance onboarding training

Bellingham, Washington, United States

• Directed quarterly operations by presiding over 40 general members, 10 Committee Chair positions and eight Executive Board leaders to assess membership needs and conduct E-Board performance evaluations• Ensured monthly event successes by monitoring the progress of leadership goals, implementing deadlines, quality-assuring logistics, and directing peers towards university resources to execute ideas into actions• Developed personal and professional growth after intaking member interest among peers by collaborating with fellow leadership to launch formal events, community fundraisers, corporate sponsorships, and on-site management

Bellingham, Washington, United States

• Highlighted historic and contemporary social issues through creative problem-solving to formulate ideas for modules, training, and activities that effectively educated and engaged the college student demographic• Constructed a professional environment that built confidence and trust among committee members by assessing capabilities, delegating tasks, and providing constructive feedback on presentation performances• Strengthened relations with WWU community by offering campus-wide events catered to professional development such as resume building, LinkedIn creation, access to headshots, and more specifically to uplift the BIPOC student population

Bellingham, Washington, United States

• Increased Chapter membership by 15+ individuals quarterly by spearheading club recruitment efforts to ensure a qualitative class of newly initiated members • Coordinated execution of events such as 2 Executive Board consultations, 15 member interviews, and weekly pledge class meetings• Delegated recruitment tasks to Recruitment Committee while evaluating and providing feedback for module presentations and performances• Presented AKPsi Fraternity standards, values, and information concisely through visual PowerPoints• Converted in-person traditions to a virtual Zoom format which led to the utilization of Microsoft Suite including Forms, Outlook, Word, and Excel

Bachelor Of Arts, Communication And Media Studies

Activities and Societies: Served several leadership roles in Alpha Kappa Psi Co-Ed FraternityMinor in Sociology

High School Diploma

Activities and Societies: Student Representative for Multicultural Affairs Council Board Member for St. Vincent DePaul Co-Founder.