Frances Herron Email & Phone Number

United States

• Applied excellent customer service skills while maintaining 90% accuracy on monthly Quality Control Evaluations. • Responsible for managing a queue with over 200 delinquent accounts from 30-2,000 days past due.• Responsible for 89% of the queue to make two payments each month in order to receive a bonus incentive.• Applying Skip Tracing tools in attempt to locate delinquent customers, ie (Masterfiles, Accurint, Metronet, Lexis Nexis, Dataquick, Facebook, ect.)• Responsible to make contact with the customer, to educate them on delinquent status, and to negotiate payment options depending on delinquency, in order to satisfy the account. • Having the ability to listen and discern the customer’s circumstance in order to better assist them.• Knowledgeable on navigating through various systems to ensure success, ie ( Rumba, Vlinq, Speedpay, Yourpay, and Linx).