Liaison between Service Delivery and Sales to ensure service projects contained all the required forms, agreements, instructions and data, and that the projects were set up and structured correctly. Participated in updates and changes to these projects throughout their life which required brief, yet clear documentation using our project and service ticket software, ConnectWise. Responsible for weekly and one-off reports related to these projects, and other activities of the Service Delivery team. Managed the tech support On Call & Standby rotation schedule and calendar. Set up monthly reoccurring managed services tickets, and reviewed them at month end for closure to be invoiced. Reviewed projects moved to warranty status to ensure required documentation and time was attached and logged, and closed the project at the end of warranty period.