• I am a ‘can do’ and highly motivated person, who is trustworthy, reliable and professional at all times. Recognising the importance of maintaining high service standards.• I am a people person, team player with leadership and organisational skills.• Highly customer focused, thrives on exceeding customers’ expectations on an on-going basis by anticipating and proactively addressing their needs.• Can see the customer’s point of view whilst being able to balance this with the company’s commercial interest. The ability to see the bigger picture and how actions impact on the company in a wider context.• Highly flexible, open to change and able to operate in a high pressure environment with many conflicting demands and continuous changes.
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Care ManagerAcacia CareNottingham, Gb -
Deputy ManagerIdeal Care Homes Feb 2022 - PresentNottinghamshire, England, United Kingdom -
Senior Health CarerIdeal Care Homes Jan 2017 - PresentNottingham, United Kingdom -
Community Care CoordinatorMidlands Homecare Ltd Jul 2015 - Feb 2017
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Deputy Head Of Customer ServicesFonehouse Group May 2012 - Jun 2015Nottingham, United KingdomI manage the Customer Service Department in the absence of the Head of Customer Services, and work closely alongside her when we are together. Ensuring efficient workflow throughout the department and ensuring that our customers have an enjoyable and positive experience. Dealing with customer and supplier escalations whilst understanding the needs of both the customer and the company. I am also involved in employee relations, identifying colleague development needs, coaching and mentoring them to ensure that they exceed company expectations.I have just completed my NVQ level 3 in Management (Advanced Apprenticeship) and have now started on the Level 5 Management NVQ. -
Customer Service AdvisorFonehouse Group Jan 2008 - May 2012 -
Customer Service RepresentativeBoots Uk May 2007 - Jan 2008Nottingham, United Kingdom
Frances Lawton Education Details
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Positive OutcomesHuman Resources Management/Personnel Administration, General -
Basford Hall College, Nottingham -
Trinity Comprehensive, NottinghamGcse -
Ashley Hunter Training AcademyAdult Social Care
Frequently Asked Questions about Frances Lawton
What company does Frances Lawton work for?
Frances Lawton works for Acacia Care
What is Frances Lawton's role at the current company?
Frances Lawton's current role is Care Manager.
What schools did Frances Lawton attend?
Frances Lawton attended Positive Outcomes, Basford Hall College, Nottingham, Trinity Comprehensive, Nottingham, Ashley Hunter Training Academy.
Who are Frances Lawton's colleagues?
Frances Lawton's colleagues are Gail Benn, India Toplis, Jesbin James, Fortunato Lucchese, Nicola Davidson, Carmen Medina, Linzi Clark.
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