Frances Lepinski Email and Phone Number

Manito Branch Manager, Spokane Washington 1/2004 -12/2004North Spokane Branch Manager, Spokane, Washington 12/2004-12/2007Government Way Branch Manager, Coeur d'Alene, Idaho 1/2008-1/2014Responsible for overall management of branch, championed growing Small Business portfolio, up to 5% annually, by developing relationships with existing customers and prospects and managing staff of up to 12 employees by cross-training and coaching them. • Devised tactics to increase branch… Show more Manito Branch Manager, Spokane Washington 1/2004 -12/2004North Spokane Branch Manager, Spokane, Washington 12/2004-12/2007Government Way Branch Manager, Coeur d'Alene, Idaho 1/2008-1/2014Responsible for overall management of branch, championed growing Small Business portfolio, up to 5% annually, by developing relationships with existing customers and prospects and managing staff of up to 12 employees by cross-training and coaching them. • Devised tactics to increase branch revenue and profitability within a four-branch market in Kootenai County, while managing a loan portfolio of $36 million and deposits of $50 million.• Developed team members through weekly one on one coaching sessions, cross-training and observation.• Established monthly training modules for North Idaho District teams during the 2013 calendar year to expand product knowledge in their respective branch teams.• Achieved over 100% of sales campaign goals at Government Way Branch from 2008-2014.• Awarded Top Tier Pinnacle Award in 2009, highest honor awarded to top 1% of Branch Managers in all of Community Banking.• Attained quarterly Pinnacle Manager Award 11 times in a 5 year period by exceeding prior year’s revenue results by 10% or more. • Participated in community events to position the bank as a leader within the community.• Served as President and Event Coordinator on the Spokane Chapter of the Employee Development Network, two years each term for the personal and professional development of our local employees. Show less

Post Falls Branch - Personal Banker 12/2002-1/2004Moscow Main Branch - Personal Banker 7/2000-12/2002Responsible for building relationships with customers and recommending banking products to meet their needs.• Managed loan pipeline of 50 applications totaling over 5 million in new dollars to branch while also servicing other client needs.• Developed and perfected profiling of consumer and business customers to consistently exceed quarterly sales goals as set by… Show more Post Falls Branch - Personal Banker 12/2002-1/2004Moscow Main Branch - Personal Banker 7/2000-12/2002Responsible for building relationships with customers and recommending banking products to meet their needs.• Managed loan pipeline of 50 applications totaling over 5 million in new dollars to branch while also servicing other client needs.• Developed and perfected profiling of consumer and business customers to consistently exceed quarterly sales goals as set by management.• Cultivated and built relationship with International Student Programs Office at the University of Idaho to teach Intro to Banking Basics to approximately 160 incoming students.• Reached out to local High Schools in both Moscow and Post Falls Communities to teach a Basics of Banking class to five different economics classes.• Awarded top Region Personal Banker Q2 in 2003• Promoted from Teller to Personal Banker after two years by demonstrating ability to consistently exceed sales goals by 10 to 30% Show less

*Responsible for completing customer transactions, cash handling and customer service.*Excelled at referrals to bankers through needs assessment profiling of customers while completing their banking transactions.*Promoted to Vault Teller -1999*Maintained branch supply of currency, currency shipments to central vault and branches supply and shipment of foreign currency.

Responsible for management of store after 5 pm to 12 am when night crew manager arrived. Oversaw four front end employees, customer service desk and completed responsibilities of stocking and freight for Grocery and Dairy departments. Assisted employees in five other departments if emergencies arose. I also transferred to other store locations during my time in college to have continued employment during the summer months by transferring to the Coeur d'Alene, ID and Latah Creek, WA… Show more Responsible for management of store after 5 pm to 12 am when night crew manager arrived. Oversaw four front end employees, customer service desk and completed responsibilities of stocking and freight for Grocery and Dairy departments. Assisted employees in five other departments if emergencies arose. I also transferred to other store locations during my time in college to have continued employment during the summer months by transferring to the Coeur d'Alene, ID and Latah Creek, WA stores. Show less