Frances is the owner of the Chapter book and tea shop in Mt Eden. Frances and her cousin have operated this business since 2005. The shop’s retail specialties are romance fiction books, loose leaf teas and tea accessories. Prior to going in to business, Frances worked in the finance industry for twenty years in Auckland, New York and Sydney. However, after seven years overseas, she decided to return to Auckland. Frances also decided it was time for a mid-life career change, and to return to her family roots of retailing. The Loo family have run a fruit and vegetable retail and wholesale business in Mt Eden for more than 50 years, but Frances has always had a passion for romance books. She purchased the Tea Time Café which was a few doors along from the Loo family business in 2005. Frances kept the tea business – which was well-established – and expanded it. She also added a romance book business. Frances is a member of the Mt Eden Village Business Association. Frances is also a member of Rotary Mt Eden.