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Frances M. is listed as Customer Success Manager at Zappos Family of Companies at Zappos Family of Companies, a company with 1508 employees, based in Henderson, Nevada, United States. AeroLeads shows a matched LinkedIn profile for Frances M..
Frances M. previously worked as Customer Success Manager at Zappos Family Of Companies and Sr. Supervisor at Zappos Family Of Companies. Frances M. holds Bachelor Of Science - Bs, Kinesiology And Exercise Science, 3.66 from University Of Nevada-Las Vegas.
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Passionate & determined leader focused on developing people, driving impactful changes, and creating a positive working environment. Excels at analyzing data and determining solutions to streamline process improvements that improve the customer experience. Skilled in Quality Assurance / Investigations processes as well as other Human Resources areas including, Recruiting, and Benefits Programs such as FMLA (LOA), ADA Compliance; Leave of Absence.
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As a Customer Success Manager for the escalations department my team is focused on resolving complicated customer inquiries as well as surfacing roadblocks to creating story worthy customer experiences by collaborating with cross-functional teams across the organization. - Using data to determine overall contact center escalation drivers and working with.
United States
Developing an efficient team that can provide above and beyond service for our customers and meet the needs of the contact center.- Assisting team leads with developing leadership, coaching and feedback, time management and quality assurance skills- Collaborating with Quality Assurance and Operations teams to improve performance expectations and outputs.
United States
Driving connections throughout the department in order to create a culture where team members can rely on one another for support as well as enjoy general shenanigans. Our purpose is to foster a strong camaraderie between employees to improve their overall happiness.- Finding, scouting, and reporting on possible event venues and other vendors- Negotiating.
United States
Assisting our newest CLT members with refining their technical skills to ensure that they will succeed once they reach their new team.- Assist team members in consistently meeting quality, time management and cultural expectations.- Developing quality and time management expectations as well as measuring team members success. - Providing personalized.
United States
Our Resource Desk assists with special customer situations as well as provides insight to internal team members who may need assistance. Any difficult situations can be left to these team members to solve. (Think Call Center Swat Team)- Answering phone and chat inquiries from Zappos team members as well as providing insight on difficult situations..
United States
CLT representatives are typically a customer's first contact with Zappos and the face of the company. We deliver above and beyond service to any customer that calls in. This goes beyond meeting the customer's spoken and unspoken needs, as well as also providing out of the box solutions for any difficult situations.- Assisted our customers through answering.
Other employees you can reach at zappos.com. View company contacts for 1508 employees →
Michell Mitchell
Colleague at Zappos Family Of CompaniesNorth Las Vegas, Nevada, United States, United States
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Stacy Hardy
Colleague at Zappos Family Of CompaniesHenderson, Nevada, United States, United States
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Mohd Husni
Colleague at Zappos Family Of CompaniesKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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Bryanna Buffone
Colleague at Zappos Family Of CompaniesLas Vegas, Nevada, United States, United States
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AS
Aras Shaker
Colleague at Zappos Family Of CompaniesZakho, Duhok Governorate, Iraq, Iraq
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Brittney Scott
Colleague at Zappos Family Of CompaniesHenderson, Nevada, United States, United States
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Mclion Undefined
Colleague at Zappos Family Of CompaniesManila, National Capital Region, Philippines, Philippines
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Debra De Leon
Colleague at Zappos Family Of CompaniesLas Vegas Metropolitan Area, United States
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AP
Audeo Piouz
Colleague at Zappos Family Of CompaniesLas Vegas, Nevada, United States, United States
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EH
Emily Hardy
Colleague at Zappos Family Of CompaniesLouisville Metropolitan Area, United States
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Course work includes a heavy focus on anatomy & physiology, exercise physiology, biomechanics, strength development, and the psychology.
Certificate recognizing successful completion of Human Resources Management Program
Quick answers generated from the profile data available on this page.
Frances M. works for Zappos Family of Companies.
Frances M. is listed as Customer Success Manager at Zappos Family of Companies at Zappos Family of Companies.
Frances M. is based in Henderson, Nevada, United States while working with Zappos Family of Companies.
Frances M. has worked for Zappos Family Of Companies.
Frances M.'s colleagues at Zappos Family of Companies include Michell Mitchell, Stacy Hardy, Mohd Husni, Bryanna Buffone, and Aras Shaker.
You can use AeroLeads to view verified contact signals for Frances M. at Zappos Family of Companies, including work email, phone, and LinkedIn data when available.
Frances M. holds Bachelor Of Science - Bs, Kinesiology And Exercise Science, 3.66 from University Of Nevada-Las Vegas.
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