Marketing, technical support & Sales

Provide technical support for the brewery & food industry.Co-ordinating sales representatives and consultants Compiling laboratory reportsProviding quotationsEmails to clientsInternal company issuesProviding technical advice to customersMarketing including creating product brochure, price lists and information for websites and exhibitionsWriting technical data sheets

Carrying out routine tasks accurately;Following strict methodology to carry out analyses;Constructing, maintaining and operating standard laboratory equipment, for example centrifuges, titrators, pipetting machines and pH meters; Ensuring the laboratory is well stocked and resourced; Following strict safety procedures and safety checks.Creating batch cards and labels

Liaising with academic staff to discuss timetables, equipment requirements and work plans;Running trials of experiments prior to classes and then demonstrating techniques for experiments; Preparing equipment and chemicals Maintaining and repairing equipment and laboratory apparatus; Record keeping, e.g. for student practicals, tracking methods, results, etc; Ensuring that equipment is properly cleaned and that chemicals, drugs and other materials are appropriately stored; Cataloguing recordings and making them available when requested Supporting the work of teachers in classes and laboratory sessions Giving technical advice to staff and students;Managing the stock control of chemicals and equipment; Coordinating work in the laboratory to ensure efficient use is made of expensive pieces of equipment.

Providing 1st Level support and being responsible for first point contact in problem management taking calls from users and onsite support.Responsible for fixing calls in the first instance where possible and logging calls via call management tools to second line resolvers when this is not possibleTo monitor my personal call queue and make sure calls in this queue stay within the agree Service Leval Agreements both personal and deskSupporting; Windows NT, Lotus Notes, Microsoft Office applications, mainframe, citrix and bespoke applicationsUsing various support tools including Novelle Netware and VNC a remote takeover toolI was heavily involved in a major project bringing the support account for B&B estate agency from Hatfield up to the desk in Manchester which involved staying in Hatfield for 3 weeks training in the new applications and processes which came with the desk helping set up the desk in Manchester and then training members of the desk in Manchester

Supervise 7 members of staffCash handlingStock ControlArranging breaks and monitoring timekeepingProviding over the counter advice to customers in the pharmacyTraining How to get the most out of marketing July 2008-12-09ACT Database Management course July 2006Interpersonal Skills. 8hr