Frances Mcarthur Email & Phone Number

Bradenton, Fl

Tampa

Managed teams of virtual assistants providing administrative support to firm leaders with high quality deliverables and exceptional customer service. Led the successful execution of the ASC program, managing deployment and service delivery of the ASC teams including staff performance, utilization and cost management.- Collaborated with leadership to interview and onboard over 120 new hires to the ASC program located in Phoenix, AZ and Tampa, FL.- Facilitated performance management to achieve 98% customer satisfaction in survey results for fiscal year 2017.- Successfully launched Demand Team concept to provide administrative coverage for staff on leaves of absence or long term vacation.

Tampa/St. Petersburg, Florida Area

Managed full life-cycle recruiting for full time and tour requisition for IFS departments including Learning and Development, Administrative Services, Corporate Responsibility and others as assigned. Built relationships with stakeholders while managing candidate flow and utilizing sourcing techniques to seek out passive candidates.- Presented high quality candidates to hiring managers to fill an average of 100 positions per year.

Managed initial resume and phone screening of candidates for Advisory Products and Services Industries vertical for the following Technology Consulting competencies: IT Infrastructure, Applications Strategy and Integration, Emerging Technologies, Program Management.- Supported Recruiting Managers in providing high quality candidates to hiring managers.

Partnered with recruiters and hiring managers arranging interviews/travel for candidates. Processed offer letters/acceptances, relocation and signing bonus agreements. As job posting lead, coordinate with posting aggregator to ensure smooth job posting.