Fran Mitchell Email & Phone Number

High-Performing, results-oriented General Management professional with three decades of demonstratedexpertise in operations managing multiple $3 – 5MM businesses.Client-focused team builder with a consistent track record of surpassing goals, responsible for managingfinancial metrics to maximize both revenue and profit through use of relationship management and excellentwritten and verbal communication.People person who values interpersonal relationships over all else and defines self based upon loyalty.Staff Leadership / Operations Experience• Manage all aspects of P&L and communicate important financial metrics to upper management• Cultivate team members’ careers through cross training to promote from within and build pride, loyalty, and a deep sense of ownership for the company • Hire, train, and manage multiple staffs of up to 120 team members including department managers• Carry out local marketing and community involvement to build brand recognition, ensuring employer is known and thought of as best in class • Demonstrate effective recruiting, training, evaluation, motivation, and delegating responsibilities• Establish operational excellence best practices to optimize efficiency and consistency• Open and close businesses for multiple employers as well as manage transition of business operations of acquired companies to align with standardized practices • Create and oversee employee ranking system used companywide to motivate and reward top performers• Act as a central resource for staff questions related business operations best practices Client Service Experience• Engage with guests as well as monitor and respond to guest satisfaction surveys to understand and optimize guests’ experiences and expectations• Manage team’s client interactions through observation, coaching, any necessary intervention, and follow up using positive reinforcement to encourage behaviors that leave clients feeling delighted• Charged with promoting products and services to clients that align with their needsTransferable SkillsCustomer-oriented, team-oriented, operations management including planning and executing daily operations, staffing, hiring, termination, employee training, cost management, organized, process oriented, creative problem solving, thorough, numeracy, attention to detail, analytical reasoning, inventory management, adaptable, punctual, reliable, integrity, work ethic, honest, active listening, excellent verbal communicator, client management and customer service

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  Berry College