Frances Mitchell Email & Phone Number

Duluth, GA

• WEG ELECTRIC CORP – Duluth, GA
• Assist field service supervisor, service engineers and service analysts to coordinatefield service time sheets, expenses, billings and payments.
• Enter sales orders and generate invoices.
• Manage/validate reports of labor hours and expense reports for accuracy andconsistency.
• Review incoming invoices accompanying documentation for accuracy and properauthorization for payment.
• Process and confirm purchases orders.

Norcross, Georgia, United States

• Managed over 65 calls per day.
• Developed all process controls and metrics for daily management.
• Improved call center functionality and service capacity by resolving customercomplaints.
• Provided advice, guidance, and explanations for customer tax information throughlive technical software.
• Documented customer interactions and properly escalated issues that require morethorough analysis.

Stonecrest, Georgia, United States

• Welcomed customers with friendly greetings, answered general questions,gathered nature of visit and directed to specific offices.
• Maintained a clean reception area, including lounge and associated areas.
• Routed incoming mail and messages to relevant personnel without delay.
• Sorted, received and distributed mail correspondence to personnel.
• Answered phone promptly and directed incoming calls to correct offices.
• Managed office supplies, vendors, organization and upkeep.

Augusta, Georgia, United States

• Addressed customer account discrepancies, explained bills and set uppayment arrangements.
• Assisted with making payments, changing customer plans andtroubleshooting their device.
• Educated customers about billing, policies and procedures.
• Bolstered customer retention by creating and offering unique discount optionsand inspiring interest in new product lines.
• Documented and detailed calls and complaints using call center's CRMdatabase.
• Placed outbound customer service or customer satisfaction calls to follow upon issues.