Rma Process & Improvement Technician
Current
Norcross, Georgia, United States
- Perform quality control and audits on finalized staged devices to ensure adherence to established standards.
- Configure devices with the company's image/domain, following SLAs.
- Expertly configure various devices, including iOS and Android smartphones, tablets, laptops, handheld scanners, and credit card readers, in alignment with SOPs.
- Utilize CMMI (Capability Maturity Model Integration) to ensure devices meet compliance requirements.
- Efficiently manage device information by using SharePoint to record device SKUs, asset tags, and serial numbers.
- Execute PC, tablet, and scanner refresh procedures as needed, implementing upgrades or downgrades when required.