Rma Process & Improvement Technician
Current▪ Perform quality control and audits on finalized staged devices to ensure adherence to established standards.▪ Configure devices with the company's image/domain, following SLAs.▪ Expertly configure various devices, including iOS and Android smartphones, tablets, laptops, handheld scanners, and credit card readers, in alignment with SOPs.▪ Utilize CMMI (Capability Maturity Model Integration) to ensure devices meet compliance requirements.▪ Efficiently manage device information by using SharePoint to record device SKUs, asset tags, and serial numbers.▪ Execute PC, tablet, and scanner refresh procedures as needed, implementing upgrades or downgrades when required.▪ Develop comprehensive technical documentation encompassing processes, procedures, and workflows.▪ Install necessary applications and tools through Mobile Device Management (MDM) automation, streamlining the setup process for consumers and end-users.