Frances Orme Email & Phone Number

Hove, England, United Kingdom

Brighton And Hove, England, United Kingdom

• Managing a caseload of up to 90 participants providing a bespoke journey for each, using avariety of coaching strategies, advice and guidance to support participants overcome theirbarriers to obtaining sustainable employment.• Asking participants, a range of questions whilst also being sensitive to their needs • Ability to establish a good rapport with various stakeholders including participants and key contacts• Utilising our current partnerships and sourcing new partnerships nationwide to supportparticipants in gaining support, skills, knowledge, and sustainable employment from external agencies.• Actively engaging with local employers and employer networks to capture vacancies, worktrials and work experience opportunities for participants• Executing reverse marketing strategies to create employment opportunities for specific rolesfor participants in line with their individual skills and experience.• Writing and sourcing appropriate references for participants• Using processing software to identify flaws in written applications and giving constructive feedback

Brighton

• Trained and managed a team of 13 new and established colleagues • Involved in Business Development and liaising with key stakeholders including managing Job Centre engagement• Create reports on individual employee performance and provide advice on ways to improve performance• Wrote bespoke Exit reports on disengaged participants• Coaching and mentoring any new starters and actively encourage the development and progression of the team.• Assessed suitability and quality of reports created by team members.• Navigate complaints made by local Job Centres within the region and seek a solution • Create and then present presentations to various stakeholders • Acting as a point of escalations for employees within the team • Write detailed emails to my team related to performance, incentives, and support• Writing copy content for Job Centres in the Southern Region

Brighton, England, United Kingdom

WHP Jets provides employment services, to individuals who were heavily affected by the impact of Covid-19. This scheme includes helping participants address barriers to gain alternative and sustainable employment. Duties are as follows:• Meet personal performance targets and Key Performance Indicators• Manage a caseload of customers using a variety of coaching strategies, ensuring the are prepared for interviews and job searching• Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression• Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities• Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training)• Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments• Co-produce effective in-work support plans with participants and employers• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service• Fully comply with company policies including those for personal data security, safeguarding and health & safety

Brighton, England, United Kingdom

Main Achievements:• Implemented a training programme on compliance that saw my team’s overall compliance go from an average of 74% to consistently getting 100% in the 6 months before I left the team.• Being part of the interview process for my replacement and then training them • Cleared a backlog of uncompleted reports in 3 months (184 in total).• Significantly changed the makeup of the role and what it entailed.Main Roles:• Distributed weekly Excel spreadsheets and reports to my Business Managers and others relating to each Employment Coach’s performance.• Regularly liaised with stakeholders and reported back to my team.• Investigated irregular data or information and found solutions to the inaccuracies. • In charge of finance relating to our team; compiled a spreadsheet of company expenditure.

Shanghai City, China

EF is an international company specialising in education. I worked in one of EF’S language schools for a year, teaching students from the ages 3 to 16. Whilst doing additional roles such as mentoring colleagues and taking part in promotional events.• In charge of creating and teaching around 15 lessons a week to groups with varying amounts of students. • Making sure my understanding of the English language including grammar rules, punctuation and vocabulary was above par. In order to effectively explain these rules to Chinese students in a simplistic and understandable manner.• Conversing with colleagues about the progress of students and creating individual action plans.• Partaking in meetings relating to the schools’ figures, reputation and continued involvement in the community. • Working within my own team to complete the objectives set out for us at the start of the academic term.• Being a mentor within my centre and creating weekly observation plans for them on excel. This included collating a substantial amount of data.

Brighton, United Kingdom

OneFamily is an insurance company focusing on policies for families. I worked as an administrative assistant and customer representative for 11 months. Working as part of a specialist team, my role was to advise colleagues, in addition to using my strong verbal and written communication skills to effectively assist customers with enquiries, complaints and policy cancellations. • Having a base knowledge of certain products and being able to navigate One Family’s database.• Being able to multitask as I had to converse with customers, on the phone, whilst inputting enquiries into the database.• Organising paperwork, files and information on systems.• Being very knowledgeable on the products our team specialised in.• Training newer members of staff on systems and making them aware of company procedures.• Occasional upkeep of financial matters for my team.• Positively contributing to my team’s figures.