Frances Orme Email & Phone Number

Hove, England, United Kingdom

Brighton And Hove, England, United Kingdom

• Managing a caseload of up to 90 participants providing a bespoke journey for each, using avariety of coaching strategies, advice and guidance to support participants overcome theirbarriers to obtaining sustainable.
• Asking participants, a range of questions whilst also being sensitive to their needs
• Ability to establish a good rapport with various stakeholders including participants and key contacts
• Utilising our current partnerships and sourcing new partnerships nationwide to supportparticipants in gaining support, skills, knowledge, and sustainable employment from external agencies.
• Actively engaging with local employers and employer networks to capture vacancies, worktrials and work experience opportunities for participants
• Executing reverse marketing strategies to create employment opportunities for specific rolesfor participants in line with their individual skills and experience.

Brighton

• Trained and managed a team of 13 new and established colleagues
• Involved in Business Development and liaising with key stakeholders including managing Job Centre engagement
• Create reports on individual employee performance and provide advice on ways to improve performance
• Wrote bespoke Exit reports on disengaged participants
• Coaching and mentoring any new starters and actively encourage the development and progression of the team.
• Assessed suitability and quality of reports created by team members.

Brighton, England, United Kingdom

• WHP Jets provides employment services, to individuals who were heavily affected by the impact of Covid-19. This scheme includes helping participants address barriers to gain alternative and sustainable employment..
• Meet personal performance targets and Key Performance Indicators
• Manage a caseload of customers using a variety of coaching strategies, ensuring the are prepared for interviews and job searching
• Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression
• Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities
• Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training)

Brighton, England, United Kingdom

• Main Achievements:
• Implemented a training programme on compliance that saw my team’s overall compliance go from an average of 74% to consistently getting 100% in the 6 months before I left the team.
• Being part of the interview process for my replacement and then training them
• Cleared a backlog of uncompleted reports in 3 months (184 in total).
• Significantly changed the makeup of the role and what it entailed.Main Roles:
• Distributed weekly Excel spreadsheets and reports to my Business Managers and others relating to each Employment Coach’s performance.

Shanghai City, China

• EF is an international company specialising in education. I worked in one of EF’S language schools for a year, teaching students from the ages 3 to 16. Whilst doing additional roles such as mentoring colleagues and.
• In charge of creating and teaching around 15 lessons a week to groups with varying amounts of students.
• Making sure my understanding of the English language including grammar rules, punctuation and vocabulary was above par. In order to effectively explain these rules to Chinese students in a simplistic and understandable.
• Conversing with colleagues about the progress of students and creating individual action plans.
• Partaking in meetings relating to the schools’ figures, reputation and continued involvement in the community.
• Working within my own team to complete the objectives set out for us at the start of the academic term.

Brighton, United Kingdom

• OneFamily is an insurance company focusing on policies for families. I worked as an administrative assistant and customer representative for 11 months. Working as part of a specialist team, my role was to advise.
• Having a base knowledge of certain products and being able to navigate One Family’s database.
• Being able to multitask as I had to converse with customers, on the phone, whilst inputting enquiries into the database.
• Organising paperwork, files and information on systems.
• Being very knowledgeable on the products our team specialised in.
• Training newer members of staff on systems and making them aware of company procedures.