Frances Palmer-Smith Cissp, Cipt, Cipp-E, Cdpse, Chpse, Chpc Email & Phone Number

Alameda, California, United States

Appointed as Chief Trust Officer at Penumbra Inc. to manage the dynamic intersections of data privacy, security, risk and information governance to ensure the highest levels of trust and transparency between the organization and its employees, partners and customers. Takes a risk-based approach to prioritize trust, advance innovation, create a safe enterprise environment and trusted, secure medical device products in a highly regulated industry.

San Diego, California, United States

Promoted to senior leadership team to drive structural change and realignment of information security and product security resources and programs. Advise C-Suite and BOD on investment and risk-related topics—including privacy and cybersecurity—to form decisions and strategies, while galvanizing cross-functional alignment and execution. Align product security program management with cybersecurity standards and frameworks (NIST, ISO 27000 & UL 29000 series).

San Diego, California, United States

Recruited to lead newly established department accountable for expanding compliance, risk management, and information governance functions. Promoted to serve as Privacy Officer and Associate Compliance Officer for Specialized Orthopedics (NSO) and International (EU & ANZ). Served as Internal Communications and Marketing Manager.

Brisbane, Queensland, Australia

Designed and delivered Clinical Professional Development (local and international) programs that enhanced and expanded surgeon educational opportunities, as well as focused clinical and sales training to the commercial-facing ANZ team. Identified, qualified, and managed surgeon faculty. Strategically planned and managed professional development programs in line with business priorities and market growth.

Brisbane, Queensland, Australia

Managed business development and strategic marketing to deliver and drive product launches and procedural integration in the ANZ market. Served as Marketing Lead for downstream marketing and managed local development and custom projects. Led ANZ Surgeon Education Program.

San Diego, California, United States

Managed all global marketing, including upstream initiatives and downstream tactics for a minimally invasive procedural solution. Served as Marketing Lead for development projects. Led cross-functional team that included sales, engineering, key opinion leaders and design surgeons, marketing, training and development, manufacturing, and operations.

San Diego, California, United States

Led downstream marketing in global markets, providing localized guidance for development and execution of strategic business and marketing plans. Managed international surgeon development team and communicated design requirements per project to meet specific local requirements. Served as product expert and managed procedural and product recommendations in newly entered markets across Asia Pacific, EMEA, and Latin America.

Brisbane, Queensland, Australia

Leveraged in-depth knowledge of neuro and spinal procedures, as well as relationships with clinicians who perform them, to achieve record results. Assisted in forecasting, inventory management, and custom requests. Successfully introduced novel technologies into Australian market. Coordinated training events/programs and developed marketing materials for local and national requirements.

Master Of Business Administration - Mba

Certificate, Artificial Intelligence: Implications For Business Strategy

Advanced Leadership Program, Organizational Leadership

Bachelor Of Education (Bed)

Bachelor Of Applied Science (Basc)