• Company Secretarial and compliance work• Providing an effective and efficient secretariat service to the Board and its Committees• Building relationships with Board members to provide communication bridge for the business, providing induction material upon joining• Strong relationships with the Executive Team and report writing where required• Handling Data Protection queries, drafting policies and procedures and generally assisting the DPO as necessary• Updating governance related policies and procedures• Monitoring regulatory changes/updates and advising Executives/Board as necessary• Ensuring compliance with RSH regulatory requirements and ensuring compliance with IDA requirements. • Ensuring compliance with the UK Corporate Governance Code

• Managing a team of 6 administrators, 1 senior administrator (who manages 5 staff).• Performance monitoring across the team of administrators.• Point of contact for any enquiries or issues for the team.• Devise and implement smarter ways of working, performance monitoring and distribution of work.• Encourage cross-departmental working by maintaining communication between teams, attending team meetings to discuss and build relationships.

• Managing a team of 7 Equity Loan Officers• Devise and implement a system to ensure that deadlines are met on time:- Rota system for all tasks required within the team- Set daily targets for each person, each day to ensure workload is covered• Team originally 3 days behind target before implementation of above. After implementation, 3 days ahead of target.• Played large part in design and implementation of new online application system. Liaising regularly with IT to ensure all criteria of the scheme are covered within the parameters set by HCA. Ensuring that the system runs smoothly and efficiently for the team. Testing the form at all stages to ensure simplicity and readiness for roll out externally. Saving a minimum of 15mins to each application form ensuring that daily targets could be met more easily.• Implementing new procedures to make the buying process more interactive for the buyers. • Data Protection improvement – creating and implementing a secure contact list. Values Award nomination from SLT Director.• Completing probation reviews with all new starters and ensuring that they have the appropriate training to undertake their jobs.• Heavy involvement of transitional arrangements for transferring circa 4000 files over to new provider (even when starting new role). Working closely with Senior Equity Loans Officer to devise and implement a sensible working structure so that Admin and EL Officers can work through the sales spreadsheets in the most appropriate way and ensuring that we do not double up on work completed. Values Award winner for best team.• Taking the initiative to work above the expected, by searching through every purchaser file to ensure that all necessary paperwork is included in the transfer file in time to meet the target set by the HCA. This highlighted an issue in that not all of the files were on the spreadsheets and so this method was then used to ensure everything was captured. (3k on sales sheet, approx. 1k extra found).

• Leading many projects, identifying and implementing processes within the team. In particular improvement of recording benefit information for our residents, which I noted was not precise. I worked with the department’s manager to ensure that the correct processes are followed and that the planned changes would benefit the team.• Lead a project for communication to the entire company of a large scale business improvement project. To ensure this was successfully achieved, I worked jointly with a member of Moat’s Communication team to plan and develop the most effective format. This included me presenting workshops to staff and ensuring feedback was captured. • Created essential relationships with all areas of the business to increase communication across all departments. • Promoted to Business Admin Coordinator, managing a small team of administrators (six month secondment). Promoted to Senior Equity Loans Officer, managing a small team of officers.• Developed a strong, trusting relationship with two company Directors, ensuring that an efficient PA service is provided. Including diary management, tracking corporate expenditure and liaising with residents in regards to complaints submitted. • Attending to minute high profile meetings including Committee and Board meetings. Arranged refreshments, external meetings and travel arrangements for company Directors.• Using company values to ensure that my work is always of the highest standard and customer satisfaction is forefront of all I do. • First point of contact for all enquiries across the business, particularly with regards to processes and technical issues. Mentor and trainer for all new starters to the team.• Collating and coordinating Key Performance Indicators from across the business for presentation to Board and Executive Team monthly.

• Providing efficient admin cover for all areas of the business, learning each department to its full potential. • Leading many projects, identifying and implementing processes within the team. Improvement of recording benefit information for our residents, which I noted was not precise. I worked with department’s manager to ensure correct processes are followed and that planned changes would benefit the team.• Lead a project for communication to the entire company of a large scale business improvement. To ensure this was successful, worked with a member of Moat’s Communication team to plan and develop the most effective format. I presented workshops to staff and ensured feedback was captured. • Created essential relationships with all areas of the business to increase communication across all departments. • Promoted to Business Admin Coordinator, managing a small team of administrators (six month secondment).• Developed a strong, trusting relationship with two company Directors, ensuring that an efficient PA service is provided. Including diary management, tracking corporate expenditure and liaising with residents in regards to complaints submitted. • Awarded an ‘exceptional’ rating during my appraisal in March 2013 as acknowledgement of going over and above the expectations of my job role. • Attending to minute high profile meetings including Committee and Board meetings. Arranged refreshments, external meetings and travel arrangements for company Directors.• Using company values to ensure that my work is always of the highest standard and customer satisfaction is forefront of all I do. • First point of contact for all enquiries across the business, particularly r processes and technical issues. Mentor and trainer for all new starters to the team.• Completed ‘preparing for first line management’ training.• Collating and coordinating KPIfrom across the business for presentation to Board and Executive Team monthly.

As the go-to person for project progression, I ensure that work remains on track and that customers remain informed. I also provide all back office functions from quotations to invoicing, additionally I provide marketing services for DPP Smart Home and Electrical.

• Lead on setting up reception procedures and protocols to ensure smooth operation.• Ensuring all patients have necessary paperwork upon admission.• Ensuring patient’s files remain up to date and accurate at all times.• Ensuring that patient notes are updated on NHS patient information software.• Arranging cover for two wards in the event of low staffing levels.• Completing all necessary training exercises in order that ward protocols are followed.• Meet and greet all visitors to reception.• First point of contact for all enquiries of two wards.• Gained confidence of nurses as knowledge base for both wards.• Completed NVQ2 in Business Administration.• Completed Mental Health Act administrator training and Health and Social Care records management.