Frances Prendergast Email and Phone Number

Serve as strategic business partner for AMITA Health Chicago Metro Hospitals. Responsible for ensuring consistency of approach in talent development, training and HR operations within a highly matrixed structure with multiple stakeholder. Provide support and consultation on a wide range of HR Services including employee relations, employee recognition, engagement, turnover and leadership training. Partner with COE related to system implementation, employee issues and leader training. Serve on executive leadership committee for assigned hospitals.• Provide support and advice to executive leadership teams on talent and operational strategies and solutions to ensure timely communication and effective training and implementation• Leverage workforce data related to turnover and engagement to formulate people insight and recommendations• Work closely with nursing executive and teams to provide support to clinical teams related to retaining and recruiting talent, and staff development• Provide leadership training and coaching to management teams in such areas as employee relations, turnover, goal setting and teambuilding• Partner with COE’s and other areas of HR to access resources and implement HR and business solutions including but not limited to compensation, benefits and talent acquisition• Lead workforce strategy initiatives related to realignment of services and reassignment and/or reduction of staff• Participated in Joint Commission and Illinois Department of Health on-site surveys ensuring compliance with applicable regulatory standards related to HR documentation• Drive best practice and act as counsel to management on all issues of employee performance• Review and authorize changes in compensation, working with leader to determine impact to budget and make appropriate recommendation • Participate on special HR system projects related to work force strategies and alignment• Administrator on Call for assigned hospitals

Professional ProfileServe as trusted advisor for Senior Leadership in assigned business units. Provide consultative resources to various multi-site/ business units including Ambulatory Services, Surgical Services and Transitional Care.ANN & ROBERT H. LURIE CHILDREN’S HOSPITAL – Chicago, IL 2011 – present Sr. Human Resources Consultant• Provide day-to-day performance management guidance to Sr. Leadership and line management (coaching, counseling, staff development, discipline, engagement).• Provide HR guidance in matters dealing with staff and providers.• Oversee the implementation and delivery of HR initiatives in assigned business units to ensure alignment with organizational goals and objectives.• Assist in the review and revision of HR Policies to reflect up-to-date employment law and best practices.• Collaborate with Compensation on labor market adjustments as needed.• Conduct confidential investigation related sensitive employee issues (e.g. harassment, discrimination).• Chair Problem Resolution forums to resolve employee grievances.• Manage, investigate and resolve complex employee relations issues. • Provide guidance and input on business unit restructures, workforce planning and succession planning.• Conduct needs assessment for new positions within business units, reviewing labor metrics and developing job descriptions as needed.• Participate in unemployment hearings, complete EEOC charges and other regulatory directives as needed.• Develop and conduct management training for newly hired managers (Conflict Resolution, Employee Engagement, and Performance Management). Facilitate new employee orientation.• Participate in employee engagement survey and assist business units with development of action plans to address any areas of concern.

Management of HR Ops and processes, balancing support of management initiatives with advocacy for employees. Providing functional HR expertise, as well as initiating and evaluating Department of Surgery people strategies in alignment with the objectives of the department and the University of Chicago Medical Center. Manage HR operations, including departmental employee/labor relations, coaching and career development.• Evaluate current HR processes, and implement improvements.• Assists in staffing evaluation and planning for reorganizations.• Manage HR recordkeeping and audit processes to ensure full compliance with all laws and regulations.•Participated in union grievances and prepared appropriate documentation to substantiate position of organization. Preparation included but not limited to policy research, manager debriefing, review of union handbook and relevant HR regulations. Support and direct departmental employee/labor relations efforts.• Identify needs and opportunities for staff development, movement and retention.• Counsel staff and managers on performance management, career development and training.Accomplishments:• Developed comprehensive Orientation and On-Boarding Program for Department of Surgery.• Established and implemented full-cycle recruitment plan for department.

Responsible for overall Operations and Human Resources functions of various product lines including Home Health/Hospice, DME, and Sleep Services.Coordinate full spectrum of Human Resources services including but not limited to orientation, employee relations, compensation, benefits, recruitment, and RIF’s.• Develop and implement policies and procedures as required by senior management.• Conduct supervisory training on relevant HR related topics to ensure fair and consistent treatment of staff. Topics include Conflict Resolution, Violence in the Workplace, Performance Management, Corporate Compliance and HIPAA• Coordinate, direct and review work plan for Sleep Services and DME monitoring work flow, volumes and procedures to ensure patient safety and satisfaction.• Assist in the preparation of budgets for Sleep Center and DME, reviewing volumes, operating expenses and opportunities for cost containment.. Monitor monthly expenses as needed.• Conduct annual Periodic Performance Review (PPR) for Joint Commission Preparedness demonstrating that Elements of Performance have been met.• Participate in Joint Commission and Illinois Department of Health on-site surveys ensuring compliance with applicable regulatory standards.• Manage support services for agency including but not limited to medical records, office support and scheduling.•

Director, Human Resources MedCentrix, Inc. (Division of IHS) 2000 – 2004Responsible for all human resources-related initiatives including but not limited to employee relations, training, benefits and compensation. Supervised human resources and training staff.• Advised managers, administration, and employees concerning human resources issues, including but not limited to operations, compensation, benefits and employee relations.• Oversaw automated payroll system and employee automated timekeeping system. Responsible for the timely filing of all payroll taxes.• Conducted monthly leadership meetings for managers. Forum was used to present company-wide HR initiatives.• Developed and implemented reward and recognition programs to boost company morale.• Developed recruitment program to recruit and retain quality employees.• Prepared and administered budgets for all facets of human resources, employee benefits and employee health. Creating a financial analysis of current expenses (actual vs. budget) for all associated HR cost centers.• Conducted compensation survey and provide guidance and recommendations for revision of current salary program as it relates to current market data. Developed/revised job descriptions as needed.consist with current business initiatives.Benefits Manager Ingalls Health System 2000Responsible for the administration of all health and welfare plans for the system.•Professional Recruiter/Ingalls Hospital (Division of IHS) 1995 – 2000Responsible for Screening interviewing and selecting qualified candidates ensuring compliance with fair employment standards • Developed and implemented recruitment programs to attract qualified candidates for clinical and non-clinical positions.• Attended job fairs and community events to promote employment opportunities with Ingalls Hospital.• Conducted human resources component of new employee orientation program.• Recruited for over 100 open positions.