• Accurately inputted all patient and insurance information into the company's computer system using SXC. • Retaining current patient by Providing alternate quotes when needed• Conduct a detailed benefit and eligibility verification of insurance benefits for plan participants. • Responsible for understanding and communicating pharmacy information.• Answered telephone inquiries from clients, vendors and the public also Resolve insurance problems and patient… Show more • Accurately inputted all patient and insurance information into the company's computer system using SXC. • Retaining current patient by Providing alternate quotes when needed• Conduct a detailed benefit and eligibility verification of insurance benefits for plan participants. • Responsible for understanding and communicating pharmacy information.• Answered telephone inquiries from clients, vendors and the public also Resolve insurance problems and patient issues that may have • Contact patients or Physician's offices as needed in order to expedite claims processing• Contact insurance carriers to discuss their policies and individual patient benefits• Assured the timely verification of insurance benefits prior to patient procedure• Maintained a strong knowledge of basic medical terminology to better• Understand services and procedures.• Observed strict procedures to protect sensitive patient information, including medical records and payment data• Assisted administrative team members with completing daily tasks to maintain a smooth workflow.• Performed general office duties, including answering multi-line phones, routing calls or emails to appropriate staff. • Greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Show less

• Answer complex billing question from customer service calls and/or correspondence; research and resolve discrepancies issues related to patient responsibility amounts to obtain and maximize payment and close accounts.• Collect payment from patients with outstanding balances.• Negotiate payment plans and other patient agreements.• Request write-offs and adjustments to accounts when applicable.• Document patient feedback, call summary, and resolutions in… Show more • Answer complex billing question from customer service calls and/or correspondence; research and resolve discrepancies issues related to patient responsibility amounts to obtain and maximize payment and close accounts.• Collect payment from patients with outstanding balances.• Negotiate payment plans and other patient agreements.• Request write-offs and adjustments to accounts when applicable.• Document patient feedback, call summary, and resolutions in system note file.• Create tracking methods and monitor arrangements to ensure receipt of payments.• Process credit card transactions.• Establish account priorities on established guidelines.• Analyze request and reactivation.• Complete special assignments involving A/R research and resolution as assigned Show less

• Reviews patients chart described by the doctor and explains the treatment plan to patient.• Work with the patient’s needs to offer various financial planning options, such as: Care Credit, House financial and other financial option available.• Verify patient Insurances such PPO, HMO, Medicaid, Medicare and Chip benefits for plan participants• Follow-up email and calls • Schedule, recall and confirm appointment• Send claim and pre-authorization