Frances Roasa Email & Phone Number

California, United States

San Mateo, California, US

www.serefina.com

Burlingame, CA, US

www.ericbrand.com

US

Lewisville, Texas, US

• Exceeded revenue goals for the Private Label department in 2015 by 41%
• Exceeded booking goals for the Private Label department in 2015 by 17%
• Lead lighting and decor product development process for large big box retailers and national key accounts
• Manage all aspects of Private Label accounts from sampling to overseeing production.
• Analyze the growth and sales of each account and collaborate with buyers to determine what sales are trending. Identify areas that have room for improvement to help buyers maximize their sales and inventory management.
• Prepare for reorder lead times with suppliers and assist buyers in planning ahead in anticipation of events and upcoming sales to avoid stock outs.

Lewisville, Texas, US

• Worked closely with Private Label Manager to assist with organization and maintenance of account developments and production. Assist with presentations and meetings with all Private Label accounts
• Maintain all details of SKUs pertaining to Private Label development and production (vendors, specifications, and database)
• Manage day-to-day customer and overseas factory communications related to production status, and factory order management.
• Track new items/sample shipments and manage receipt of the samples
• Use web-portals to communicate with buyers about costs, lead-time, inventory levels, purchase orders, and routing information to stay compliant with vendor agreements
• Ensure quality standards are maintained through product testing; manage incoming production inspections with quality control & compliance department with all requirements per Private Label account

Lewisville, Texas, US

• Communicate directly with customers regarding quotes and shipping time frames
• Achieve stated service call levels by consistently meeting customer service protocols
• Educate and engage customers via phone and email while maintaining a strong product knowledge base
• Assist marketing department in gaining product exposure through high profile publications, television, and special celebrity events
• Utilize Navision software system to monitor and maintain detailed customer interactions and transactions,recording details of inquiries, complaints, and comments, as well as actions taken for customer resolution

Bloomington, Illinois, US

• Conduct thorough investigations of auto accidents to determine legal liability and negligence
• Evaluate, negotiate, and settle bodily injury claims from the initial loss report to conclusion.
• Settlements negotiated and finalized with Claimants and Attorneys.
• In depth review of medical records to determine causation and extent of liability
• Interpret and apply insurance policy and traffic laws to verify coverage
• Maintain accurate and sensitive records and handle administrative responsibilities associated with processing and payment of claims