Frances Rodriguez, Cmp Email & Phone Number

Greater Atlanta Area

• Conference Director (2008 – Present)Directs conference operations and strategic programs on behalf of a premiere affordable housing and energy efficiency consulting firm. Evaluates existing proprietary systems to.
• Increased attendance and the success of future events by expanding the use of external suppliers and leveraging attendee surveys to optimize marketing and program execution

Dallas/Fort Worth Area

• Collaborated in business development by researching and submitting cost estimates of event suppliers and facilities for inclusion in proposals. Concurrently delivered over 10 value-driven events including trade show.
• Increased reliability of cost estimates which improved management reports
• Created a formal travel department by establishing a standard protocol and training staff to prioritize customer service, to problem solve, and to leverage web-based travel search engines
• Researched existing web-based registration systems and collaborated with the IT programmer to develop a system using the best and essential features of each to reduce manual efforts and give HUD and DOL online.
• Earned CMP designation
• Implemented and trained staff on the relocation travel portion of a Hurricane Katrina response team with indirect management of up to 20 call center staff

Dallas/Fort Worth Area

• Served as the project and meeting manager of over 10 events a year for HUD and for DOL, as well as for the company’s annual conference. Trained and directed the work of five travel coordinators and meeting support.
• Launched the first internal event department including the establishment and communication of processes and procedures
• Increased attendance by researching, learning, and then appealing to the diverse cultures involved with housing initiatives
• Implemented the use of meeting management workbooks to document the event framework including client goals and objectives, expectations, requirements, essential meeting tasks, and timelines
• Initiated and landed the five-year contract with the Department of Labor
• Saved research time and improved quality of options by leveraging the recommendations of Convention and Visitors Bureau

Tulsa, Oklahoma Area

Technical Sergeant and Non-Commission Officer in charge of base photography