I am a highly motivated IT professional with 15+ years of cross-industry experience in Project Management, Business Analysis, Operations, and Service Delivery. I have proven leadership skills honed through managing diverse projects, programs, and business functions. Recognized for exceptional adaptability and a broad skillset that thrives in various business environments. I have extensive industry experience spanning Healthcare, IT, Government, Education, and Security.Key Strengths:• Requirement elicitation with various techniques• Process mapping using draw.io to create detailed process maps and clear visualizations of work flows• Skilled in business analysis and business process improvement.• Strong leadership skills by motivating and guiding project teams to achieve project goals.• Adept at managing projects using various methodologies and tools.• People and Change management• IT policies development and training• Proficiency in Microsoft Applications• Active directory administration• Office 365 administration• User Acceptance TestingIn my current role as Group Information Technology Manager, I leverage project and product management expertise alongside business analysis skills to manage IT infrastructure and service delivery for 16 branches. With a proven track record of success and a passion for driving innovation and efficiency, I am well-equipped to tackle challenges and deliver results in dynamic and demanding professional settings.