Frances Vinci Email & Phone Number

My background includes experience driving organizational efficiency and maximizing productivity in various administrative support roles for both large companies and small businesses. From managing inventories and generating reports to coordinating projects and providing outstanding customer service, I excel at prioritizing tasks, collaborating with peers and management teams, and enforcing effective communication and organizational procedures.Highlights of my experience include…• Performing a broad range of administrative activities—including records and data management, inventory tracking, archiving, data entry, reception, and report generation—while adhering to internal policies, procedures, and regulations.• Coordinating and scheduling conferences, business / events, and board meetings, including handling travel and logistical arrangements.• Demonstrating a steadfast commitment to providing outstanding support within fast-paced, customer-facing environments while streamlining operations and achieving organizational success.• Excelling at balancing multiple tasks while providing top-level organization, interpersonal, and communication skills.

• 

  Front Desk Supervisor

  Quality Inn

  Jun 2019 - Present

  • Supervise daily shift process ensure all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.• Resolve customer issues, complaints and problems in a quick, efficient manner to maintain ahigh level of customer satisfaction and quality service.• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policies and procedures.• Ensure safety by following… Show more • Supervise daily shift process ensure all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.• Resolve customer issues, complaints and problems in a quick, efficient manner to maintain ahigh level of customer satisfaction and quality service.• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policies and procedures.• Ensure safety by following guest check in and security procedures and reporting suspiciousactivity to security, manager, or MOD.• Assist all departments in servicing the guests especially during high volume periods.• Ensure front desk supplies are stocked and computer equipment functioning properly.• Allocated rooms to expected arrivals after checking the guest’s preferences and requests.• Ensured phone calls, wake up calls and messages for guests are handled in a prompt manner.• Ensured Front desk log book and hotel log book is always updated and acted upon.• Supervise daily shift process ensure all team members adhere to standard operating• Build strong relationships with all other department's especially housekeeping, reservations etc.• Promote selling techniques to sell room nights, increase occupancy and revenue. • Participate in setting management strategies, marketing programs and rates• Assist all departments in servicing the guests especially during high volume periods.• Produce hotel front desk schedules and participate in the budget and forecast reporting• Ensure time and attendance policies and payroll are accurately reflected.• Ensure front desk supplies are stocked and computer equipment functioning properly.• Oversee the business center and ensures the area is clean and guest ready at all times.• Informed customers of all on-site amenities & any information that is needed to use them• Invoiced and billed guests for their stay and services used guest concerns in a timely fashion. Show less

• 

  Hialeah Senior High School

  High School Diploma